The bus was expected to depart at 6:55 but they told us it was a bit late and it would arrive at 7:30. At 7:40 a CAR came and picked us up. After 15 minutes, it dropped us off and we got into a VAN. The van was very comfortable and it even had some massage function in some seats. We arrived to Hanoi and suddenly a guy was yelling at us (apparently to leave the van). We have to admit we were a bit scared because we were far from Hanoi city centre. The moved us into a small car and the guy drove us to the final destination.
In the end, and after 3 means of transport, we arrived to our destiny with no issues but everything was weird as they couldn't speak English to explain what was going on.
First we were contacted two hours before leaving that the bus is overbooked. How could we book then when all tickets are already sold?? Then they could (after insisting) book us on a bus there hours later. When we wanted to leave to the bus there was a lot of confusion around the pickup point, a woman called and said they could pick us up at the hotel, then a man wrote via WhatsApp that we need to go to the office. It was really stressy for us. In the end the bus left 30min early with pushy notes and five calls of the woman and the trip took 3,5h instead of 1,5h. Also two other couples could be picked up at their hotel and be waited for but we couldn't. Why?? Really bad experience and not reliable.
巴士 VIP 9 快速, Grouptour (Công ty du lịch quốc tế Grouptour), 2023年1月3日
MT
Medric T
The ride was great, no major issues. But major issue was that there were 2 locations for drop off but I couldn't find where 1 of the location was on Google maps and the location I picked was so damn far from the old quarter. There were 4 people who got off midway and swapped to a car.
巴士 貴賓十二人座, Trang An Limousine, 2023年12月18日
KJ
Katherine J
The bus/mini van was comfortable and clean. It arrived slightly late which is to be expected
Bus was late. They paid a scooter driver to take me to the drop off point outside of the city and it started raining.
巴士 VIP 9 快速, Grouptour (Công ty du lịch quốc tế Grouptour), 2023年11月1日
MK
Matthias K
The pickup by a van and transfer to a luxury van (not a 36 bus) that we had to wait for took 40 min, but to my surprise we were still right on time in Hanoi (total travel 2 hours)
I booked transportation 24hrs in advance. I asked if hotel pick-up was possible. They said yes. The next day I had to call and text many times to make sure everything was in order. No reply. 10minutes before the original pick-up I was told the bus departs from the main office and that I had to hurry. They finally came to pick me up. This unnecessary stress could have easily been avoided. Other than that all went smoothly.
巴士 VIP 9 快速, Grouptour (Công ty du lịch quốc tế Grouptour), 2023年9月29日
總而言之，從寧平到河內市坐大巴依然是很實惠的。Techbus VN JSC (Techbus Vietnam Joint stock company)的車票最便宜，票價為USD 4.02。而Grouptour (Công ty du lịch quốc tế Grouptour)的票價最貴，通常為USD 127.05。
