The bus was 1 hour late, with communication only coming through at the time the bus should have been arriving. No one was around to help or give us information. The people that were there had no idea if it was our bus, the bus driver had no list of names.
The bus was gross, my bed controls didn’t work. I usually don’t put bad reviews but using water and a rag to clean up the gross spills all over is pretty easy to do.
Die Busse waren nicht wirklich sauber, Passagiere wurden ausgetauscht, Decken nicht.
Die Fahrer sind sehr bemüht, jeden Passagier in den richtigen Bus zu setzen, sprechen kaum englisch.
Getting on the bus was straightforward. However, the bust was very uncomfortable and tight. The whole night the driver was beeping and driving like a mad man. I doubt anyone slept on that bus. Ear plugs and a sleeping mask are a necessity. At least the toilet breaks were frequent.
寧平 到 峴港市社, 巴士 貴賓臥鋪34, Duc Duong Bus, 2023年12月9日
EB
Erik B
我们在顺化换乘了巴士……我们在那里等了两个小时……突然间，我们坐上了VIP巴士。
此評論係自動產生翻譯
We had switch the bus in hue... We waited 2 hours there... Instant of an Vip bus we
寧平 到 峴港市社, 巴士 標準艙, Grouptour (Công ty du lịch quốc tế Grouptour), 2023年11月29日
CB
Chloe B
提早 2 小时到达，但由于司机疯狂驾驶，在这种情况下很难入睡。
此評論係自動產生翻譯
Arrived 2h earlier but because the driver was driving crazy, was very difficult to sleep in these conditions.
Online ticket said bus was going to leave at 7pm, got to office and the office said it was 7:30. Told bus was delayed until 8pm, then 8:15pm, bus finally showed at 8:40pm
Booked VIP bus - it was just a standard bus, overcrowded not your typical VIP or anything like pictures
Ticket also says direct to Da Nang (assuming same for Hoi An) - it is not direct - bus stops at Huw for an hour 7am to 8am and you have to get off with all your luggage (people waiting here trying to try take you into town for breakfast) thought the sleeper bus was coming back but its a tiny mini van they cram you into and pick up locals on the way
寧平 到 峴港市社, 巴士 標準艙, Grouptour (Công ty du lịch quốc tế Grouptour), 2023年9月24日
The driver was honking all night. They wouldnt let me sleep in the bottom bunk even though it was free and I get carsick. They arrived 4 hours early, so at 6am instead of 10am which stole much of my sleep and left me hostel-less for the entire morning.
Highly disappointing experience — not recommended.
The only positive thing I can say about this journey is the bus itself. It was comfortable, the seats were pleasant, and the pillows and blankets were good. However, the Wi-Fi did not work at all, despite it being advertised as available.
Unfortunately, the service and organization were extremely disappointing from the very beginning.
When boarding, I was allowed onto the bus while my partner went to the luggage compartment to store our luggage. However, he was unable to do so because the luggage compartment was already completely full of packages. While he was dealing with this, the bus doors were closed, leaving me literally locked inside the bus without my partner.
My partner tried to explain the situation to the staff, but instead of listening or trying to understand what had happened, he was repeatedly and very rudely told to show his ticket. He tried to explain that I already had my ticket and had already been allowed onto the bus, but there was not even an attempt to understand the situation.
When the staff realized that I was already inside the bus — despite the fact that they themselves had allowed me to board — I was also shouted at. This situation continued for approximately 5–10 minutes and was completely unnecessary and extremely unpleasant. A simple attempt to communicate and understand the situation would have resolved everything immediately.
Things became even more frustrating when we were then told that we would have to travel on a much smaller 36-seat bus, despite having explicitly booked and paid for a VIP bus. We had to argue repeatedly and provide evidence several times to prove that we had actually booked the VIP service. Throughout this process, the staff were extremely unfriendly and repeatedly shouted at us instead of handling the situation professionally.
We were eventually allowed to board the correct bus, but only after considerable discussion and with a significant delay.
After finally departing, we stopped for a 20-minute break only five minutes into the journey. After that, however, there were no further proper breaks for a very long time. The next break was not until shortly after 3 a.m., even though we had been told it would be around 1 a.m.
At one point, we were already at a rest stop and politely asked whether we could use the toilet. The response was simply a shouted “NO” from a member of staff. This is completely unacceptable customer service, particularly on a long-distance overnight journey.
The problems continued upon arrival. One of our pieces of luggage was simply left somewhere inside the bus, and we had to search for it ourselves. The luggage compartment was, once again, filled with packages rather than being properly used for passengers’ luggage.
To make matters worse, the power outlets were switched off during the journey, meaning that even the facilities that had initially worked were no longer available.
Overall, this was an extremely frustrating experience. The combination of poor organization, inadequate handling of passengers’ luggage, lack of communication, and particularly rude and unprofessional staff made the journey far more difficult and unpleasant than it should have been.
We were asked beforehand to leave a review. Unfortunately, this is the honest feedback we have to give: the service fell far below what we expected and what was advertised. The way we were treated by the staff was particularly disappointing, and based on this experience, we cannot recommend this service.
Honestly, this was one of the worst experiences I’ve had while traveling in Vietnam.
I booked a bus from Ninh Binh to Da Nang, and my reservation clearly showed a yellow and black bus. When I arrived, the staff tried to put me on a completely different blue bus. I got on because I thought maybe there had been a change, but then they made me get off and go to the yellow and black bus. Then they told me that one wasn’t my bus either. They kept making me get on, get off, switch buses, and then go back to the blue bus. It was extremely confusing and stressful.
There were three men dealing with me, and they kept yelling at me and aggressively insisting that I get on the buses. They were speaking to me in Vietnamese, which I couldn’t understand at all. I was traveling alone, and honestly, having three men yelling at me and surrounding me was scary. People at the station even noticed what was happening and asked me if I was okay.
I ended up not taking either bus and had to figure out another way to get to Da Nang.
I understand that mistakes and changes can happen, but the way this situation was handled was absolutely terrible. I felt intimidated, confused, and genuinely unsafe. I paid for a service that I never received, and instead I was left with a really unpleasant and frightening experience.
Definitely not an experience I would want anyone else traveling alone to go through.
*** I have also been trying to contact customer support for TWO DAYS about what happened, and I still haven’t received a single response to my complaint***
