The bus was expected to depart at 6:55 but they told us it was a bit late and it would arrive at 7:30. At 7:40 a CAR came and picked us up. After 15 minutes, it dropped us off and we got into a VAN. The van was very comfortable and it even had some massage function in some seats. We arrived to Hanoi and suddenly a guy was yelling at us (apparently to leave the van). We have to admit we were a bit scared because we were far from Hanoi city centre. The moved us into a small car and the guy drove us to the final destination.
In the end, and after 3 means of transport, we arrived to our destiny with no issues but everything was weird as they couldn't speak English to explain what was going on.
First we were contacted two hours before leaving that the bus is overbooked. How could we book then when all tickets are already sold?? Then they could (after insisting) book us on a bus there hours later. When we wanted to leave to the bus there was a lot of confusion around the pickup point, a woman called and said they could pick us up at the hotel, then a man wrote via WhatsApp that we need to go to the office. It was really stressy for us. In the end the bus left 30min early with pushy notes and five calls of the woman and the trip took 3,5h instead of 1,5h. Also two other couples could be picked up at their hotel and be waited for but we couldn't. Why?? Really bad experience and not reliable.
巴士 VIP 9 快速, Grouptour (Công ty du lịch quốc tế Grouptour), 2023年1月3日
CT
Chris T
Bus was OK picked up in taxi first to go to Ninh Binh.
巴士 Limousine, King Express Bus, 2024年5月30日
E
Eduardo
The vehicle was top notch
巴士 迷你巴士, XE Vietnam, 2024年5月13日
EL
Emmanuel L
Good trip from Tam coc to Hanoï... The bus has only 30 min delayed !
The ride was great, no major issues. But major issue was that there were 2 locations for drop off but I couldn't find where 1 of the location was on Google maps and the location I picked was so damn far from the old quarter. There were 4 people who got off midway and swapped to a car.
巴士 貴賓十二人座, Trang An Limousine, 2023年12月18日
KJ
Katherine J
The bus/mini van was comfortable and clean. It arrived slightly late which is to be expected