CM
Chris MConfusing booking process. I booked online months ago, and was directed to 12go from the train company, so i thought this was the official booking site. Still unclear about that, as i didnt see 12go written anywhere at the train station.
Also, for a train ride completely within Vietnam the booking process took AUD, gave me a receipt in Singapore dollars and advised that any refund would be in Thai bhat. I had no confidence in the booking process because of this.
The ticket booked was a private sleeper cabin for 2 persons. We were given 4x tickets so we knew no one else would be in our cabin. The cabin was comfortable and snacks were provided.
Due to a medical event i tried to change my ticket and didnt ever hear back from 12go, and the train company couldnt help me either.
Лао Сай — Ханой, Потяг #SP8 Каюта 2х, NewLivitrans Express, 26 жовт. 2026 р.
ZH
Zack HThe train itself and Tonkin staff were super helpful. 12Gos support was a little confusing. Somethings could be clearer. The train station in Lao Cai is a little rundown. But Chapa Lounge facilities were great.
Лао Сай — Ханой, Потяг #TK16 Indigo Berth 4x, Tonkin Heritage Express, 26 жовт. 2026 р.
MC
Michaeli COrganised, easy to find and board. Offered an upgrade as it was available. Journey was smooth, however the matrresses could do with a little more padding. Everything else was great.
Лао Сай — Ханой, Потяг #SP4 VIP Спальний 4х, Laman Express, 18 жовт. 2026 р.
WM
Williehada MIt was my first time on a sleeper train.
Лао Сай — Ханой, Потяг Cabin 4x, Damitrans, 14 жовт. 2026 р.
MB
Monika BVery clean trains, there is a sink and a toilet - which were also clean. I found the lower bed very comfortable - and they even provided snacks, water and wet wipes
Лао Сай — Ханой, Потяг #SP4 VIP Спальний 4х, Laman Express, 11 жовт. 2026 р.
KB
Katherine BReally loved the train ride and our private room!
Лао Сай — Ханой, Потяг #SP8 Каюта 2х, NewLivitrans Express, 9 жовт. 2026 р.
KG
Katrin GThe train to Sapa was to old. I couldn’t sleep. The train to Hanoi back was ok
Лао Сай — Ханой, Потяг Cabin 4x, Damitrans, 27 вер. 2026 р.
CN
Chi NA good experience. Give it a try.
Лао Сай — Ханой, Потяг #SP4 1ий клас Спальний, Laman Express, 23 вер. 2026 р.
JV
John VComfortable private Room if you book the 2x cabin. The snacks are not enough for the 6h. No toiletpaper, no soap. You have to bring your own food, becouse the menu on the train is very limited (instant noodles shrimp flavor was the only non snack food . The rest was chips and cookies). Still better and safer than the Sleeperbus.
Лао Сай — Ханой, Потяг #SP8 Каюта 2х, NewLivitrans Express, 22 вер. 2026 р.
MA
Miriam AThere were no temperature dials or plugs in the top bunks but we managed a good nights sleep, the beds were relatively comfortable and there wasn't too many jolts on the tracks. We also got free drinks and snacks!
Лао Сай — Ханой, Потяг #SP4 VIP Спальний 4х, Laman Express, 17 вер. 2026 р.