they over booked on the van we had originally booked, so put us on the next one..assuming we’d have a similar van and same seats, not a problem! but when we got on, it was a big bus and we were squished in the very back, with the bumpiest seats. we also arrive over an hour late to our destination…
Arrived for my 4.35pm bus to Battambang - they told me it was ‘delayed’ until 5pm but I believe they just put me on the later bus. Van was very modern and cool AC but little communication from staff etc
The staff at Phnompenh terminal very helpful...
The Driver very cordial and drove off at the Pursat Terminal.. walked me inside the office with my luggage.. thanks to everyone..
The bus was fine, pick up location and bus great. We stopped for lunch and we got ripped off. Just need to be aware that some people will try to rip off the tourist. No menu, so the girl showed us on her phone, one dish was ordered no drinks and we got rice. 380000 charged. Time is short and we realized when we left that it should have been 38000. Our fault for not being careful but if the bus stops there then it should be more trusting to travellers.
The pickup location was completely wrong. In the time we were waiting there were five other people showing up aswell and we all missed our buses. Please change that! Aswell a phone number or email adress would help a lot to be able to contact the company in cases like this. 12go support didnt respond at all...
At least we could change the bus without extra fee to a later one after we finally were at the right location