Advertised arrival time was never planned to make. It was obvious, that this was just said to lure people to book with this company. Luckily we didn’t book a pick-up at the pier in advance, it would have waited for over an hour…
The mini van was really small, so we feeled like sardines in a can on that 4 hour drive. „Luxury mini van“ is definety something else!
When booking it says pick up but once you confirm then you may be told you won't be collected from your hotel and you have to make your own way to another hotel. This happened to me. Then they picked up from the hotel opposite mine. Which meant I wasted money and time. This was stressful.
The only bad experience was the support. I want to change my pick up address, unfortunately it’s not possible, and when I contact the support, only messages that i recive was some chatbot. Also the pick up time wasn’t explaind well
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