We waited just on a street corner, as the boarding address given was shuttered up. I went next door and they kindly phoned. Not helpful. As I had WiFi I contacted them by WiFi they just said the bus was coming. It did come eventually. The driver drive very fast, too fast. Then stopped for food. At Da Nang we were transferred to a car, the driver drove slower. We eventually got to Hoi An an hour and 20 minutes late.
The driver was amazing but the service was poor, we left a 17h30 HUE and we should have arrived to 20h10 at HOI AN but we arrived at 21h20 because we were waiting for people who left HUE at 18h20 ??? Wtf ?
Then when we were asking to leave because we paid 320 000 Đồng/p = 13euros/person which is clearly extra expensive for this king of really bad service we were badly shut mouthing
The bus was 45 min late. The driver was driving extremely fast, he took the holes and retarders at full speed. The trip does not go directly to Hoi an: we were stopped in Danang and then put in another car to finish the trip. In the car for Hoi an, the driver was making FaceTime and texting while driving throughout the trip. Despite everything, he took us directly to our hotel, which is appreciable
The bus arrived late, our seats were broken.
Most of all, we had to leave the bus at a moment, with no explanation, our bags being moved from the bus without noticing us.
We were piled up in a car with our bags on the knees, what a strange limousine!
Only good point, we were dropped off at our hotel.
The aircon wasn’t working the whole drive. We also booked the 10 o’clock trip and the van didn’t arrive till 10.40 but everyone else on our trip arrived at 11am
Poor organization. Schedule is not respected
I specifically booked the 10:00 AM departure. The night before, I received a message saying the departure was postponed to 10:30 AM. In the end, we didn't actually leave until 11:15 AM!
In Da Nang, we unexpectedly had to change vehicles. On top of that, the driver tried to drop me off at the wrong station, even though I had booked a different drop-off location. After I pointed this out to him and he made a quick phone call, he did drive me the remaining 5 km to my actual destination.
The whole thing is extremely poorly organized. They should offer honest departure times (e.g., every two hours) from the start, instead of scrambling afterward to fit all passengers into a single car and messing up the customers' schedules. Would not recommend!
Operator moved from a comfortable bus to a car for the last 60 minutes,which wasn’t big enough for 4 passengers and luggage. We were dropped off on the outskirts of Hoi An about 5 km from our booked drop off point and left to figure it out, company ignoring our texts. Would not recommend
Really good vehicle and overall journey - though the operator moved our booking forward from 4:30pm to 3pm with less than an hours notice which caused stress and a plan change. Would recommend using only if you can be flexible with the departure / arrival times.