They offered to pick us up from our hotel and even drove us to our hotel on the other side. Communication via WhatsApp was excellent. Very professional team. Definitely went above and beyond with their service.
The trip was OK. The instructions in the pdf were both great, and a little misleading at the same time. The location information and eTicket were very useful. However, as advised, we arrived 45-60 minutes ahead of departure, and were told that we had to wait (which is fair enough, but there was nowhere to really wait so we had to go to a local cafe). A taxi then turned up 20 minutes after our allotted departure time, and drove us to a different place to then get on the actual limousine bus, which was a little confusing and very unexpected. However, once we were on the actual bus, the journey was pretty straight-forward, with one short stop for a toilet break, and we were dropped off by our apartment. So overall it was fine.
ฮานอย ไป กว๋างนิญ, รถตู้ วีไอพี 9 Express, Grouptour (Công ty du lịch quốc tế Grouptour), 21 ต.ค. 2022