The customer service was great. They picked us up at our step door. The bus was a bit old and dirty, but everything worked well (A/C, seats, curtains, etc. The driver was nice and helpful but his driving was terrible, speaking on the phone with no hands-free, speeding, overtaking in curves...etc. we arrived well, fortunately, and he took us to our hostel.
Le conducteur est venu nous chercher à l’heure devant notre airbnb, et il nous a déposé devant la location de moto à l’heure prévu. Van propre et plutôt confortable
Got picked up on time to be taken to another stop in Hanoi where we got on the bus and waited for a while for another taxi of people to get dropped off. We didn’t know the bus wasn’t picking us up directly. It was also a sleeper bus not as described but we weren’t bothered. The bus was pretty empty, stopped a couple of times to pick people up and had 2/3 rest stops. Can’t complain, it was inline with expectations and a pretty decent journey.
We had a great trip! Picked up in front of our hotel in Hanoi, dropped off in front of our hotel in Ha Giang. Excellent service, friendly staff, clear and helpful 1-on-1 communication after placing our reservation. Recommended, I'd book again!
The vehicle was great in terms of comfort and we were picked up on time. The office had attempted to contact us earlier in the day to offer us the chance to wait in their office as it was raining heavily, but we missed those messages. In terms of handling the booking, the service couldn't be better. However, this particular driver was reckless and inconsiderate of his passengers. We are quite used to an aggressive style of driving from many trips, but this was ridiculous. He drove too fast, even when roads were very rough. I was bounced out of my seat on several occasions. He frequently drove too close to other vehicles, he braked very late and very heavily, he was on his horn permanently hounding other vehicles. He overtook when unsafe to do so.
Special thanks to Thảo for the great service and communication, also had a few stops announced at the beginning. Best experience with transport I had so far in Vietnam!
Had a great experience as the staff were all very kind, ride was on time, driver was safe. Communication on WhatsApp was very responsive and helpful, Thảo was absolutely amazing would highly recommend booking this ride both ways to and from Ha Giang!