Overall very good ride. I‘ve experienced none of all the bullying behavior against Western people described in some reviews. Very kind staff but unable to speak English, so it‘s more of a gesture-based communication :)
Vientiane-Hanoi: Arrived at the border around 2.30 am, took a rest until the border opens, paid 10k Kip tip to the Lao staff and 50k Kip to the Vietnamese staff at immigration. Everything worked well having the eVisa in advance. No visa on arrival available. One guy had the wrong border crossing checkpoint to enter Vietnam in his eVisa, so he paid about 2M Dong to the Vietnamese staff to get in. Didn’t need any Dong at the border, I could pay everything in Kip. Bus was comfortable and we arrived only with a delay of 1-2 hours. Hard to tell if I‘d do it again bc it‘s a very long ride in the end but that‘s what you pay for I assume. Good job!
เวียงจันทน์ ไป ฮานอย, รถบัส กึ่งนอน, HTX Van Tai 277 (HTX Vận Tải 27-7), 10 ม.ค. 2023
I don't feel very comfortable in the car. The place is quite narrow and the mattress is hard while moving for 12 to 14 hours, and the staff does not drink anything. The garage should install additional USB connector-type phone chargers like many other night runs because of the urgent need for communication. Especially, the staff are very friendly and enthusiastic to support customers, but if they improve their English further, it will be a plus for the journey.
เวียงจันทน์ ไป ฮานอย, รถบัส กึ่งนอน, HTX Van Tai 277 (HTX Vận Tải 27-7), 6 ต.ค. 2022
JS
Jamie S
I very rarely review things however wanted to share my experience with other travellers. Bus left 1 hour later than advertised however arrived on time to destination so can’t fault that. Bus was not what we expected but weren’t too bothered (got very hot in the day time). However issue was around bus drivers being overly aggressive to myself and my girlfriend giving us the feeling whenever we left the bus they may drive off without us making border crossing very stressful. Basically making us feel on edge for the whole journey as it was very intimidating (not worth it in our opinion).
เวียงจันทน์ ไป ฮานอย, รถบัส Van + VIP Luxury Cabin 24, Son Hue Bus, 9 มิ.ย. 2026
SB
Stephen B
That was a terrible experience. The bus driver was unfriendly and constantly yelled at the passengers.
There was absolutely no information provided for the entire trip.
We waited six hours at the border in 40-degree heat on the bus with the air conditioning off. Sleep was impossible.
At 7:00 AM, the bus driver kicked us off the bus without giving us any information. We had to walk across the border with our luggage.
After crossing the border, we waited until about 9:30 AM for our bus, without really knowing if it would come.
I can't understand why they couldn't provide passengers with an information sheet outlining the procedure... especially when the bus driver just yells "NO NO NO!" at you.
Take a flight and save yourself the hassle.
If you still want to try it, bring money.
The border officials on both sides are very corrupt and demand 50,000 Dong bribes.
good. Drama free. Arrived early. had a small problem at check it that was my ommision (you are supposed to have phones and charging packs in hand luggage).
The operator tried to scam me into buying a second seat on the bus. He seemed to indicate there were only 2 person seats and I would need to pay an extra 500,000. I insisted that I had a seat on the bus and he did let me on. I liked my bed/ seat and it was very comfortable. The operators did not make any effort to give directions to us. They didn’t say where to go eat or help us in any way. On one occasion in Vietnam nobody could eat anything, but the operator went to their set tables and ate. Most people went hungry. The pdf guide was great because I would have fallen for the scam if not for the guide warning about it. I’d suggest to bring both Vietnam and Laos money and even better an e sim that would work on both sides. Overall I would go again on this, it’s a good value for the money despite the terrible service.
เวียงจันทน์ ไป ฮานอย, รถบัส กึ่งนอน, HTX Van Tai 277 (HTX Vận Tải 27-7), 4 พ.ค. 2026
KC
Karol C
The ride was good. I was upgraded from semi sleeper to VIP bus. But the instructions were not updated. It was mentioned that bus is parked in A8 but it was not. Also the bus is the voucher was not the bus we rode. If you avail this service, make sure to call or message via WhatsApp once you arrive in the terminal to make sure the bus details and the bay where to find it. Also
เวียงจันทน์ ไป ฮานอย, รถบัส กึ่งนอน, HTX Van Tai 277 (HTX Vận Tải 27-7), 27 เม.ย. 2026
AP
Alpha P
Before getting this bus we read a big range of review and I was feeling quite anxious for the journey but it was much better than expected. It is very important that you read all the instructions and arrive at the bus terminal at least 2 hours before the bus leaves to secure your seat. we got there over 2 hours before and managed to get a bottom bed. we saw people trying to arrive 30 minutes before the bus left and they were not allowed to get on. you can adjust the seats so can be sitting up or lying down. they aren’t the biggest beds but they are satisfactory. we got handed a bottle of water and there was good AC and a small toilet on board. for the first part of the journey there were lots of people sat/laid down in the aisles (who had been picked up on the way) which made it hard to go to the toilet but was comforting to know there was a toilet as a lot of the reviews we read stated there was not one. we got the us that left vientiane on a tuesday.
we left around 5:15 (bus was due to leave at 5:30 but i guess it left early as was full) and the first stop was 9pm where you could get dinner. we then got to the border at 12.30am and the bus was turned off so it did get very very hot without the AC. at 6am they woke us up and we all got off the bus with our bags to get ready for the border crossing (which opened at 6:50). nothing is really explained but the process was pretty simple if you just follow people. as a stamp fee you had to pay (so make sure you have some cash!) we paid in kip, one of the staff gave us dong to pay the stamp worker and then we were given our change back in kip. we paid 50,000 kip each but speaking to others doing the crossing it seemed they were charged more because they didn’t have the right money.
we also read reviews about the staff being rude, we did not experience this. we did witness a fair few westerners being quite rude to the staff, which was understandably met with similar behaviour. but we were friendly to the staff and they were friendly back
once we crossed the border, which took around 3 hours. we drove untill 12 and then stopped an hour for lunch. after we drove a few more hours and actually arrived in hanoi a bit earlier than expected
the beds had curtains and personal AC. there was a TV but i didn’t test that. there was a reading light per bed but i personally found this too bright so didn’t use it.
i would definitely recommend this bus, as i said the journey was much better than i expected.
เวียงจันทน์ ไป ฮานอย, รถบัส กึ่งนอน, HTX Van Tai 277 (HTX Vận Tải 27-7), 26 มี.ค. 2026
LN
Lydia N
Our driver and staff amazing, we forgot our bag and manage to rearrange for us to collect
