The boat trip was good, however the confirmation email doesn’t give a specific name or directions to the departure pier nor are you told that you need to pick up tickets at the local PN Group offices.
If this information was in the emails I couldn’t find it and if it is needs to be more obvious.
Overall trip was ok but they advise you to come 30 minutes before departure. At the end noone came at correct time. We departure late from original time 30 minutes later. So overall we waited 1h
There was confusion at the ticket counter when I showed her a copy of the email I got confirming. Another woman in the office helped to explain it. When we got to Koh Samet Pier we were quite confused. The description of the boat ride said it was 40 minutes and it only took 10 minutes. It took me quite a while to accept that we were on the right boat at the right pier. I don’t understand how everyone isn’t confused by that when they arrive.
No problems at all, service good. Getting on and off was a bit tricky especially for the more elderly so a member of staff should be there to help. I helped many people on myself.