Wir hatten 2 Plätze für die VIP 24 Klasse gebucht: Plätze waren soweit ok, der Bus ist aber in die Jahre gekommen. Einige Sitze haben furchtbar gequietscht..und das die ganze Zeit.
Die Beinstützen sind etwas zu kurz.
Es gab jedoch ein bequemes Kissen und eine Decke.
Wasser und ein Ananaskuchen wurden uns als Snack gereicht. Die kostenfreie Mahlzeit erhielten wir nicht.
Lasst euch vom Pier in Kho Phayam direkt zum Office fahren: hier fahren die Busse auch ab (war zumindest bei uns so) und ihr müsst nicht zum Busbahnhof (laut Ticket wäre unserer Start auch am Busbahnhof gewesen). Die Stewardess spricht wenig bis kein englisch- auch die Mitarbeiter im Office nicht. Daher ist die Kommunikation eher schwierig.
Very confortable bus! Everything fantástic, except that we arrived more than one hour early to Bangkok. (3.40 am instead of 5 am) which was a complicated time For us.
Overall, the bus trip was pleasant. When I got off the bus and collected my luggage, I noticed that my suitcase had been damaged and some of the contents were missing. It was obvious that it had been opened during the trip and some items had been stolen. Perhaps you could forward this to the bus company so that they are aware of the incident.
Of course, I realize that no liability will be accepted, but I am still somewhat disappointed with the trip...
The trip itself was really great, the bus is very comfortable and big, and you get a free water and a free snack. They also give you a blanket, since it gets cold from the ac.
The problematic thing was changing the voucher to a real ticket, you have to do that in advance at the sombat tour office, which is around 2km away from the bus station. This is not mentioned in the voucher and if we didn’t read about it in the comments, we would have not have known. The sombat office at the bus station was empty, and it seems it’s permanent, so you can not change it there. The ticket includes a meal coupon, which was also not mentioned anywhere, besides in other traveler comments.
Summary: trip good but potential problems with ticket. ACTION REQUIRED by 12Go!
By chance we tried to collect the ticket at the bus station the day before our trip. We were told, that we had to go downtown to the Sombat Tour office to do so (about 1,6 km from the bus station). If we had arrived at the station 1 hour before departure, this would have been pretty tight to go there to collect the ticket. Due to language problems, we could not verify if there was a possibility at all to get the ticket at the station. The operator desk of Sombat Tours at the bus station was vacant, also before departure.
The break was at a very nice food station. But the operator personnel did not advise us (in English), that a free warm meal was included in the price of the trip.
So we found out too late and missed it.
The voucher should be updated after the ticket issue has been checked. Also it would be nice if details like a free meal would be mentioned.
Best regards Gerd
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