The Kata transfer took over 2 hours because the driver had no idea where he was going… kept on driving back and forth to the same places… there was also a noisy lady sitting next to the driver that wouldn’t stop yelling on the phone (this was at 7am)
The bus dropped us off at the port and the 2:30 ferry was full so we had to wait till 17:30 for the next one! So unorganized… took me 14 hours in total
Everything was on time. Only the taxi who has taken us to the busstop wasn’t organized. Seems like he has quiet no idea where he has to drive, pick up the customer. After a never ending drive a tyre has a puncture so that we were taken to the busstop by a tuktuk all the way and there are 30min. left… It was very uncomfortable with the luggage between our legs. After arriving at the busstop everything was fine and we almost get the bus. Not the newest one but ac was inside so it was ok. For just 40€ a good deal.
Very reasonable price and decent service. 20 minutes late for pickup, but made it to destination in good timing. Very comfortable bus, with good reclining seats and aircon.
The overall experience was VERY BAD!!!
Upon arrival at bus station 2 in Phuket, we were told that we could take an earlier bus than we had booked. The only difference would be that we would have to wait a little longer in Surat Thani because we would be taking the same boat to Koh Phangan. Fine, we'd rather wait a little longer there than at this not-so-pleasant bus station.
The journey went via Khao Lak and Khao Sok. It was very long, partly because the driver stopped countless times to pick up and drop off people and goods. The driver drove like an F1 driver, at times very irresponsibly, and we did not always feel safe.
After a crazy 6.5-hour drive, we arrived at a restaurant/bus stop. We had to wait here and were given no information whatsoever. We can communicate using Google Translate, but there was a complete unwillingness to provide any information.
After half an hour, we left in a minivan to a place by the river, where we were pointed to the boat that would take us to Koh Phangan. This was a wooden ship that would probably have been written off in Europe 100 years ago. The lower deck was crammed with food, scooters and who knows what else, while the upper deck was one large mattress on which about 50 people had to lie down. There was one toilet on the boat... It is unbelievable and unacceptable that people are transported on this. Of course, we weren't forced, but we had no other choice, as there was no communication whatsoever.
We paid more than 2500 THB for this trip, while the boat trip was sold on site for 60 THB per person.
It is a gross scandal and I would not advise ANYONE to book this trip through this organisation.
12 GO should definitely NOT offer this.
ภูเก็ต ถึง เกาะพะงัน, รถบัส Bus + Van + Sleeper Boat, 465 Surat Thani Phuket Transport (465 Surat Thani-Phuket Transport ), 15 ก.พ. 2026
JD
Jordan D
The pdf itinerary needs to be more detailed. It should state what kind of vehicles will be taken. It should have a route. I booked the trip having no idea I’d be in a van that long, especially with only 1 bathroom break. I also didn’t know I’d be transferring to a bus after the long van ride to get to the ferry. These things should be known ahead of time.