Van was late. Also stopped 4 times to drop off locals. The van did take the express way, but still took 4 hours for the journey because of all stops.
This meant that upon.arrival we had to rush to get our boat ticket booked
No help whatsoever
We paid a little more than we needed to because the transport was advertised as a “comfort minibus”, the photo also appeared to show a type of vehicle that we’ve been happy travelling on before. What we actually got was a regular minivan. I hate minivans, they are the worst kind of transport going for a long journey. They pack you in like sardines, they struggle to fit everybody’s luggage in, the seats are too close together and there is little leg room. In fact, if you end up in the row behind the driver, there is no leg room at all. They are ok for short journeys but are very uncomfortable for longer journeys. I would not have booked this had I known in advance.
If you have a bag bigger then a small troly they will change you extra 10$ (my bag was 50L and they charged me) there are better options in that price.
not on time, a million stops along the way and arrived two hours late to our destination. van filled with flies and very hot. The driver did an accident during the drive and also took a wrong turn that added 45 mins to our journey. They don’t speak English very well and they don’t reply on WhatsApp.
The advertised timeline for the trip was aspirational, not real. In reality we arrived more than two hours late. A large portion of the trip involved waiting outside in the heat for the next boat to arrive (about an hour and a half), and the boat made multiple stops at a different island before going to the final destination. Additionally, the trip was not as described - the ticket from 12go said the boat was a 'ferry'. In reality it was an extremely cramped speedboat with not enough seats for everyone that went faster than felt safe. 12go should engage in much more oversight to ensure that operators are truly operating the trips they advertise.
