Le voyage a été trop long (plus de 8h) et j'ai été malade tout le trajet mais le personnel a été très compréhensif. Ils se sont arrêtés 2 fois pour moi et l'accompagnement m'a même donné un médicament. La traversée de ma frontière est longue et fatigante. Voyage interminable.
The bus was clean comfortable they give you water and snacks. At the beginning of the trip they tell you haw many stops you have to go to the bathroom. The steward was very friendly
We left 30 minutes late which at first wasn't a big deal but ended up arriving over 4 hours late. The staff were super friendly and helpful though so no complaints there. When I booked the ticket it said we would receive snacks and food. We ended up having to buy our own food at the border crossing and the snack was a very tiny croissant.
The bus got me to the right city but I would not recommend taking this company. It is certainly a doable option if you have everything lined up, your visa, your ticket, your luggage, but if you expect to need help or be stressed out by a confusing border crossing process, do yourself a favour an pay more money for another company. The border crossing process was as follows, they take your passport from you at the beginning of the ride (not sure why) and give them back just before the border crossing. Then they had us get off the bus and hand them to another man, walk forward a ways before getting back on the vehicle. We sat in the bus for a few minutes again before getting off once more, this time they were taking our stuff out of the bottom of the bus so we figured we should collect it (you don't need to take your stuff from your seat... turns out you'll be back later). We brought our luggage through the border control room. People with e-visas had to pay attention to when their passport was held up, when the man held it up he would tell you to walk forward, this means past the passport stamper and to the luggage scanner, somehow the bus company had it stamped without my being present. You'll likely need to have it looked over one last time before leaving the building.
In general there was no guidance or help from the company, the staff do not really speak english, and when they do they were usually yelling the same incomprehensible word over and over again. Be patient, flexible, and don't get butt hurt if you are yelled at and you'll be ok.
รถบัส เอ็กซ์เพรส, Long Phuong Cambodia, 7 ธ.ค. 2022
If you’re worried about getting messed around, then just go with IBIS, we’ve always used them and have always had professional service where they actually care about their passengers. Will continue to use them in the future.
Very convenient transportation. Affordable, Bus clean and conformable. Trip last a bit longer than expected
A bit lost during border crossing as staff did not speak english but by following the group it worked.
Bus was ok. Shame the staff in the office in HCMC allow people to come into their office and hassle you into transport to your hotel at rip off prices. They could easily tell them to stay outside
The bus is reasonable, but it can be a little uncomfortable for taller people, as some seats don't have enough space to fully stretch your legs, and we were unlucky (I'm 1.73 tall). A few seats had the material (fake leather) a little damaged, but my seat luckily had its cover intact. The air conditioning can be strong at some times and they don't provide coverings on the bus, so I suggest you take a blanket or sweater on the trip as it can be cold. There was a small bottle of room temperature water free of charge at each seat. The trip was relatively uneventful, but none of them spoke English, so communication is limited. You get off at stops, for example, without knowing exactly how long you have to break to eat or go to the bathroom, or even when they take your passport, without telling you what will happen, when they will return it, what you should do, if you have already arrived at the final destination or not, then you end up getting a little lost and going with the flow without knowing what will come next. When we arrived at the final part of the journey, about a little less than an hour before reaching the center of Ho Chi Minh, we would need to get off the bus and take the final journey by Van, but I believe that due to their lack of organization, there were no enough seats in the Van, and we had to wait for the next car. They said the next car would arrive in 15 minutes, but it actually arrived 2 hours later. At least, halfway through this journey (after an hour of waiting super tired in the heat) the employees at that bus stop kindly made us wait comfortably inside an air-conditioned bus and gave us fresh water, they were very kind and polite. In the end everything worked out and we arrived at our destination. Important: If you need a visa to enter Vietnam (this depends on your nationality), only board the bus if your visa is approved, as visa on arrival is only possible when you enter the country through the airport. When entering by land, by bus or car, there is no way to obtain a visa on the spot and you have to arrange the visa in advance.
รถบัส รถนอน, Khai Nam Transport, 26 เม.ย. 2024
DN
Dayanna N
The overall trip was quite ok. We arrived about 2 hours late mostly due to traffic and the time spent when crossing the border.
The bus does not have a lot of leg room, but it’s manageable. Also, we had enough brakes, they provide slippers, water and a free lunch.
You will need to leave the passport and the visa (if required) when leaving PP, and they will help with the visa procedures. When exiting Cambodgia I had to personally go to the office, and when entering Vietnam you need to take your luggages and go through customs (there is a line for groups). Also, you will need to change the bus at some point. The communication in English was limited, so I mostly followed what the other passengers were doing.
Overall, it was a good price value for the journey.
