The AI help/support is not helpful. Despite advising that my booking was from Osaka, the support service kept giving me options to pick up documents from Tokyo office.
It has little knowledge on the process required by Japan Rail, which was indeed simple.
But because of the misinformation, I lost 2 hours at the train station trying to swap my train tickets.
โอซาก้า ไป ฮิโรชิมะ, รถไฟ #Kodama 849 Standard Class Unreserved, Shinkansen JR West (Shinkansen JR West), 24 ม.ค. 2026
AM
Alexandru M
Excellent service, the best option to travel long distances in Japan by far.
โอซาก้า ไป ฮิโรชิมะ, รถไฟ #Nozomi 17 Standard Class Unreserved, Shinkansen JR West (Shinkansen JR West), 29 มิ.ย. 2025
A
Annemarie
On time, quick and comfortable.
โอซาก้า ไป ฮิโรชิมะ, รถไฟ #NOZOMI 1 ปกติ, Shinkansen JR Central (Shinkansen JR Central), 25 เม.ย. 2025
AL
Anderson L
Very fast and secure trp.
โอซาก้า ไป ฮิโรชิมะ, รถไฟ #Nozomi 11 Standard Class Unreserved, Shinkansen JR West (Shinkansen JR West), 23 เม.ย. 2025
MN
Martin N
A lot of stress. This was a ticket were you need to prove with a passport and stamp that you are a visitor. But luckily this was a open ticket. (With was not clear because a booked a train for a fixed time)
โอซาก้า ไป ฮิโรชิมะ, รถไฟ #Nozomi 1 Standard Class Unreserved, Shinkansen JR West (Shinkansen JR West), 14 ม.ค. 2024
HW
Hing W
Ride was smooth and fast.
โอซาก้า ไป ฮิโรชิมะ, รถไฟ #Nozomi 41 Standard Class Unreserved, Shinkansen JR West (Shinkansen JR West), 11 เม.ย. 2023