Boat company is good and journey was quite and as I expected. 12go informed me few hours after reservation that boat is departing different port and different time. On my request on money refund they refused. So client service is very bad.
เรือเฟอร์รี่ สปีดโบ๊ท, Wijaya Buyuk, 17 ม.ค. 2023
HC
Henry C
It went from a different harbour and they took us there in a 30 minute taxi and then we had to wait another 40 minutes to get on the ferry.
The scheduled arrival time was 12:30 and we didn’t get till Lombok till after 13:30
Did book a direct connection from Nusa Penida to Lombok.
On Board the staff says there is no direct connection so we did Stop at 2 Gilli Islands. Not 1,5h but 3 hours.
12go please fix this.
เรือเฟอร์รี่ สปีดโบ๊ท, Starfish Fast Boat, 1 ม.ค. 2024
CT
Carly T
The Maruti port was organised and staff very helpful. We even got briefed information around the journey on departure and arrived in Lombok half an hour earlier than the pre booked time. Staff were attentive and gave out anti sickness pills and free water. No air con but plenty of air flowing through the boat and you could go up to the top deck if you wished.
I don't think it was technically late, but the schedule on 12go was different to what they told me when I arrived at the pier. It was due to go at 9.55 but when I arrived I asked if it was running on time and they told me, yes it's running on time so they will be leaving at 10.40... Otherwise it was very well organised and the departure and arrival times they gave me when I was at the counter at harbour were accurate.
เรือเฟอร์รี่ สปีดโบ๊ท, Wijaya Buyuk, 4 ต.ค. 2023
MH
Marius H
1hour late to leave from nusa penida + 40min to fix the engine.
เรือเฟอร์รี่ สปีดโบ๊ท, Wijaya Buyuk, 17 ก.ย. 2023
L
Ludovic
Trip was ok but no facilities for disembarking, so it was dangerous.
เรือเฟอร์รี่ สปีดโบ๊ท, Sunfish Fast Boat, 14 ส.ค. 2023
