Only problem was aircon was blasting and I was freezing, even with the blanket. Otherwise everything was great. I'd use the service again, I'd just make sure to wear long pants and layer up.
I take this bus frequently, and there are many things broken very often. Sometimes the leg rest is broken. Once the bus broke down and it took 7 hour for a new one to come. This time my seatbelt was broken, and also my armrest was broken, and there was some very sharp metal poking out of it where it was broken - not safe. Also, the bathroom door lock had broken off, too, and so the door could just suddenly open while you were using the backroom. This bus is over 1,100 baht. It should not have so many broken things. The price to fix most of these things is not high. Please care more about your customers' safety and comfort.
The ride took 12.5 hours instead of 10. The service was Bad the steward was rude. and did everything he could in order to make the ride unpleasant. He talked very very loudly. Slam the door at every station. he "forgot" to turn off the lights between stations. He woke everyone at each station. and the bus completely stopped in the middle of the highway after 12 hours. and we needed to wait for a different bus to pick us up