It's a hit or miss with most of the operators of the buses/limousines in Vietnam but we have used this operator three times already and other than being late, we've had no other issues.
It wasn’t the bus I’d ordered. The driver made many delivery stops on our journey - bringing post, groceries, picking up items. It made the first hour very tedious. The journey time would have been a lot shorter without those errands.
รถบัส VIP 18 Express, Grouptour (Công ty du lịch quốc tế Grouptour), 23 พ.ค. 2023
Bus driver didn't drop us of at final destination but wanted us to take a (maybe paid) taxi to reach the final stop. He didn't communicate with us so we were pretty confused whether he'd drive us to the final destination or not. In the end, we took a grab to reach halong.
รถบัส เอ็กซ์เพรส 29, Grouptour (Công ty du lịch quốc tế Grouptour), 20 ก.พ. 2023
FF
Fidel F
En un trayecto de 4 horas cambiamos 4 veces de autobús, en el ultimo autobús no había asiento y tuve que estar el último tramo del trayecto sentado en el suelo… además el conductor del 2 bus le pregunte si iba donde era mi destino y me apartó la mano de malas maneras y me empujó…. Incluyendo que paro en una boda para dar un sobre a los novios y entre todo eso llegamos 1h tarde al destino y casi perdemos el crucero de 500€ por Ha Long Bay… deberían de suprimir esta empresa de 12Go hasta que arregle sus problemas y le enseñen modales al conductor
It was okay. We did one transfer but both vehicles were on the old side of things. Not very comfortable but it was just fine. Driver was speedy in a good way!
รถตู้ รถลีมูซีน 9 ที่นั่ง, Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), 13 มี.ค. 2024
รถตู้ รถลีมูซีน 9 ที่นั่ง, Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), 11 ม.ค. 2024
HS
Hayley S
We were told in the email that the location was in Tam Coc and the meeting place was very unclear, all we got were coordinates and a photo of an agency that was closed. After awhile some man was telling us from across the road that it was there at this other agency. He had a list with peoples names for the “7:00 bus” that we had booked but everyone had different times for theirs bus which was apparently all just the same bus. I had 7:00 some ladies had 6:40 and then some guy had 7:20. He then told us that the bus was down and across the road in some lot not even the place he’d gathered us all at. We got on this bus at 7 and didn’t leave until around 7:40! They didn’t offer any water but we did stop at some shop thing at around 3 hours into our 4 hour bus ride. The time management and poor communication was very annoying.
