The refusal of the driver and his companion to communicate when we would we stop for a bathroom break was infuriating. my wife asked for an hour, all they would tell her was it was near. Withdraw nearly 75% of the miles before stopping comma and it was obvious at that time it was just for the driver's break, not for the comfort of the passengers. It was 4 hours of travel time before stopping, a long time especially for older passengers and young children. My wife is filipina, it was a language barrier issue, was very poor communication by the staff.
The trip we booked was cancelled and they have to merge us with the next schedule. They're supposed to merge us with the earlier trip but because they accommodate passenger who are endorsed by some influential people we were bump off, so unfair. The ticketing system is ineffective.
The only issue I had was having to print the voucher, if I didn’t have access to a printer and a young person to help I don’t know what I would have done.
Well, what I don't like is that you have to get a ticket from a redemption booth. this just adds up to the process. why don't your conductors have digital scanners instead to validate the tickets.