I ride was great until the border to Singapore. There were some technical problems and it took some time getting though the Border - and the Bus left. We had to wait another45 minutes before we could get to the center of Singapore
Comfortable trip, seats are large and very comfy. Bus had AC but no internet WiFi. Made a few stops for the toilet. Driver was friendly but did not speak much English.
On the way to Singapore from Malaysia bus stopped first for passport checks and a second time where I had to carry my luggage but the driver did not announce anything.
Overall it was pleasant journey and the bus arrived on time.
First it is pricey than the average, second the bus come late, third, when we arrived at the Malaysia custom, the bus driver just left us like that. So we have to wait another loong time to the next bus to pick up us to singapre. Very bad service, I would not recommend this to anyone
Depature on time. A little more communication of the bus driver at the border checkpoints would be helpful, as there are multiple platforms to board back onto the bus.
Boarding process at Malala Sintral was GREAT; I appreciate the automated aspects that don’t let riders queue up outside before the bus is ready.
I really enjoyed the shiny/clean/new feel of this bus. The driver was very conscientious of his passengers—stopping appropriately for toilets and a food break. Not permitting food & drink inside the bus is another strategy to ensure a clean interior. It was an excellent/efficient journey to the Woodlands POE, and I’m very glad I was able to reserve my seat as late as I did on 12go.Asia. Definitely has my coveted “IWheel of Approval!”
I was informed by staff at the Malacca station that due to breakdown, my bus was cancelled, meaning I had to purchase a new ticket. However, I have not received any refund from 12Go for my ticket purchase despite making contact with the support team.