We had purchased First Class seats and were the first to arrive. The door to First Class was locked and we repeatedly asked if we could get in. Finally, I showed one of the men on the boat our tickets and asked why it was still locked and they indicated we had to go and check-in again. By that time the line up to get on the boat was very long and I said that we needed some help. One of the young men on the boat offered to help and took me to check-in where I was given the proper stickers. After that, everything was great! Just ensure you get the right stickers so you can enjoy a great ride from beginning to end!
They pick you up half an hour late from original meeting point just to drive you 10 minuets up the road to a ticket office where you wait for an additional 45-60 minuets for another bus ??? We are still waiting and no doubt will be hours late to Koh phangang
The ferry works well. There are a lot of passengers but the crew do it's best to have a smooth boarding process. However customer service regards to beverages and snacks works only first 30 minutes. Such info is not provided in advance. It could be nice if such worning would be available before tickets purchasing. The ship is well and the chairs are comfortable. There is enough space for legs.
