They forgot to pick me up in the morning. It said 7am pickup, I was waiting outside my hotel at 645am at 720 I sent a WhatsApp message, no response. Tried calling at 730 took multiple times to get through, she then put me on “hold” to check where the driver was at but hung up on me. I tried calling back several times but couldn’t get through. Finally around 740 she called back telling me the driver forgot to pick me up , I explained the ferry was departing at 8 and my whole tour I had booked on the island was scheduled around that so I couldn’t miss the ferry . She had me walk up to a road from the hotel and sent a tuk tuk of which I did make the ferry ( which I believe was their company) but no apologies or credit offered , nothing and it was stressful. I mean why pay the extra for the prearranged pickup to have that happen?