Wurden pünktlich in Khao Sok abgeholt und kamen nach einer kurzen Toilettenpause sogar früher in Ao Nang an.
Fahrer sprach zwar kein/schlecht Englisch, war aber sehr zuvorkommend.
Ich kam 5 Minuten zu spät am Busterminal an, und glücklicherweise war das Shuttle noch da. Meine Abfahrtszeit war um 9:30 Uhr und es saßen auch Leute im Bus, die um 9:20 Uhr die offizielle Abfahrt hatten. Wie das Ganze dann zusammen funktioniert und abläuft, kann ich nicht sagen, aber in meinem Fall hat es geklappt und ich hatte Glück, dass gewartet wurde. Ich glaube zwar nicht, dass sie auf mich gewartet haben, aber auf mehr Fahrgäste eventuell noch. Weil ich nicht direkt nach Ao Nang gebucht hatte, musste ich nochmal 100 Baht extra zahlen. Also am besten schon direkt dorthin buchen, nicht nur nach Krabi Town.
เขาสก ไป กระบี่, รถตู้ รถตู้, Sapthaweephol Tour and Travel (ทรัพย์ทวีผลทัวร์แอนด์ทราเวล), 6 เม.ย. 2025
Fahrer hatte uns offensichtlich am Parkplatz vergessen und musste umdrehen (das sagten uns die anderen Passagiere später), um uns eine halbe Stunde nach vereinbarter Abfahrt einzusammeln. Dann ist er einmal weit in eine kleine Waldstraße gefahren, hat dort 15 min gewartet um wieder umzudrehen. Später hatte er eine halbe Stunde an einem Parkplatz eine Pause eingelegt. Zum Ende hin ist er immer schneller und unsicherer gefahren, er ist rücksichtsvoll gefahren, aber wie eine bersenkte Sau! Vermutlich hatte er eine Fahrt im Anschluss, die er halbwegs pünktlich erreichen wollte. Wir sind im Endeffekt 1,5 Stunden nach der angegeben Ankunftszeit in Krabi angekommen und das bei einer angegeben Reisezeit von 2,5 Stunden.
เขาสก ไป กระบี่, รถตู้ รถตู้, Future Travel and Service (Future Travel and Service), 13 ม.ค. 2025
Wir wurden 30 Minuten später als vereinbart abgeholt 👎. Allerdings war der Fahrer so schnell, dass wir knapp über eine Stunde früher als geplant am Ziel waren👍. Während der Fahrt haben der Fahrer und ein Fahrgast über die Reihenfolge der Absetzungen diskutiert 👎 der Van war innen auch nicht mehr im frischesten Zustand, optisch wie Geruchsmäßig 👎
Driver didn’t pick us up so our hostel had to arrange a taxi for us to meet the bus and then when we got into it it was overpacked. Arrived at wrong destination and everyone seemed a bit confused about what to do next.
Avoid this company if you value basic organization, clear communication, and being treated with respect. This was one of the worst transport experiences we have had in Thailand.
Two of us booked the trip in advance, and a third person bought the same ride the evening before. All three of us had paid reservations and booking confirmations. The third passenger had originally entered a different hotel as his pickup location, but he came to meet us at our hotel to make the driver’s job easier and avoid an extra stop.
We were the first three passengers picked up. After only about one minute of driving, the driver suddenly realized that he apparently had no information about the third passenger’s original hotel pickup. Instead of calmly checking the booking or explaining the issue, he stopped the van and started yelling at all three of us, demanding that we get out because the van was supposedly full.
This made absolutely no sense. We all had confirmations, had all paid, and were the first people in the van. Neither the driver nor the person he called could clearly explain what had gone wrong. The woman on the phone simply told us to get out immediately and “contact our office,” without telling us which office, why we had to leave, or what solution they were offering.
We refused to leave because we had valid paid reservations. The driver then continued driving while clearly angry and irritated. Later, when the van was only partly occupied, he suddenly said that everything was fine, as if other passengers had cancelled. In the end, the van was full and nobody was left behind. It strongly felt as though the company had either overbooked the vehicle or failed to manage its reservations properly. If the third passenger had waited at his originally selected hotel, it seems likely he would simply have been abandoned, since nobody contacted him or came to pick him up.
The situation became even worse upon arrival in Krabi. We were taken to a 12Go office away from the main route and told that all three of us had to leave the van. The employee there demanded an additional 100 baht per person—300 baht total—to take us to Ao Nang, despite the fact that I had entered the exact address of our Ao Nang hotel in the drop-off field when booking. At no point was any additional charge mentioned.
We paid because we were tired, confused, and were given no real choice. However, after speaking with other passengers, we discovered that they also had tickets only showing “Krabi,” yet the driver was taking them to their hotels without demanding an extra payment. When we questioned the driver about this at our hotel, he became angry and laughed at us. Hotel staff were told that we had only booked transport to Krabi Town and therefore had to pay extra, but this completely contradicted the drop-off address we had provided and the treatment of the other passengers.
Terrible organization, terrible communication, and zero respect for customers. Do not book with this company unless you are prepared for confusion, arguments, and unexpected charges.
เขาสก ไป กระบี่, รถตู้ รถตู้, Sapthaweephol Tour and Travel (ทรัพย์ทวีผลทัวร์แอนด์ทราเวล), 11 ก.ย. 2026
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