This bus was on time. However the bunks were way too small to fit two people and they weren’t quite long enough for me (5’9) so I had to keep my legs bent all night.
Everything was great, apart from the restroom. It was not possible to lock the door, the flusher did not seem to work and there was not possible to wash or disinfect your hands afterwards. Would still recommend it though.
All went well! The minibus is in good shape, clean, and well-maintained. The seats are comfortable. We made a few convenient stops and changed minibuses in Phnom Penh. Just one thing: it was so cold in the salon because of the A/C; I always get cold and a sore throat. Unfortunately, it always happens in Asia when taking transport.
What I don't like most is on 12GO Asia's side. Not enough information; it didn't offer me the option to choose a seat, and both the pick-up and drop-off points were inaccurate; the pick-up point was a little off from the office, and in Siem Reap, the drop-off point was much farther from the one printed in the 12Go Asia booking PDF.
Great value for money service.
Most staff speaking good English, and all were very helpful.
Thicker blankets on sleep bus would improve customer experience.
Very king and welcomig stuff. Informs about things on the way when necessary, like bathroom stops, the duration of journey. Also the stops on the way were in perfect timing in between as the trip was long. The water and snack provided. I should not have wished for more. Excellent!
On the first leg of the journey from Kampot to Phnom Penh, the driver was driving way too fast. Two or three times he had to brake and swerve abruptly. Absolutely no regard for the passengers safety.