The operator rang before to check we knew the time etc. the seats were comfortable and I felt secure and safe. My husband left his phone on the bus and the bus driver handed it back to us half an hour later once we located the bus again, very kind, honest and helpful.
Chicken cancelled their bus without notifying me, and I had to run around town for a while and argue with people before being let on another carrier's bus (which took longer to get to me destination.
This bus got us and our luggage where we wanted to go with no problems. From the booking we thought it would have assigned seats and was quite empty but in reality people were added onto the bus until many were standing in the aisle. Just be aware that it may get crowded as the journey continues.
Bus was clean and comfortable. I traveled on a seat. If you plan to sleep on the bus, beware that the honking is very loud and the sleeping compartments are only approx. 1.40 Meter long. Many unplanned stops to collect more passengers along the way which caused 1h delay. I felt as a woman passenger traveling alone secure. Overall, I would travel with this company on this itinerary again.
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