Everything as expected.
You just have to wait outside opera house, no sign, no people there to ask, just wait.
The driver was good, a few danger moves on the road and a lot of horn. Like the average in Hanoi.
The van is very comfortable. He dropped me in the hotel.
The bus was very comfortable and we were very punctual.
But the driver drove very fast and kept making overtaking manoeuvres. A woman had to throw up and the driver still didn't slow down.
Unfortunately it was very difficult to contact the bus operator. Entering the pick-up and drop-off point was not possible with 12GO.
We booked a time, they didn't have room for us in the van so tried to change the time, at the end we got a car that took us that have inof room for the bags and us together
the buses are a bit old. the outbound journey was pretty much on time, but one of the seat belts didn’t work. the driver for the return journey never showed up and made us about two hours late waiting for alternative driver.