Everything as expected.
You just have to wait outside opera house, no sign, no people there to ask, just wait.
The driver was good, a few danger moves on the road and a lot of horn. Like the average in Hanoi.
The van is very comfortable. He dropped me in the hotel.
The bus was very comfortable and we were very punctual.
But the driver drove very fast and kept making overtaking manoeuvres. A woman had to throw up and the driver still didn't slow down.
Unfortunately it was very difficult to contact the bus operator. Entering the pick-up and drop-off point was not possible with 12GO.
the buses are a bit old. the outbound journey was pretty much on time, but one of the seat belts didn’t work. the driver for the return journey never showed up and made us about two hours late waiting for alternative driver.
Changed departure time from 14:10 to 13:30 - but accommodated our being late by picking us up elsewhere in town at 13:45
Bus was new and seats in back looked comfy but they’ll sell tickets for two in front of van too so you could get either
My limousine was so comfortable, the driver had excellent communication and WhatsApp’s me the day before to confirm my trip and rang me when he was on his way. The trip went so quickly and we stopped over half way through for a toilet break. I’ve booked again for my next transfer. Thank you!