Pickup was almost 1 hour earlier so a bit of a panic to get there. Was just on the side of the highway and taxi got it wrong but I rang them & he sorted it out. Bus comfortable but no wifi. Bus guy tried hard to help.
This was an overnight bus where we were due to arrive in Ninh Binh at 6am. We woke up at 5am in Hanoi - 2 hours north of where we were meant to arrive. The bus operator apologised for forgetting to stop at Ninh Binh so we had to get a series of buses (4 extra in total) to take us back to Ninh Binh. In fairness, the company helped us get to where we needed to go but it was very inconvenient navigating Hanoi early in the morning and ultimately arriving 3 hours later than expected in Ninh Binh.
Calling it a “sleeper” bus is a joke. The bus has more excitement than a roller coaster at an amusement park. At least it got us from point A to B. But multiple delays (they had us wait at 1am at some random street to get picked up, after the bus was scheduled at a different location earlier), and had multiple stops along the way to pick up boxes like a delivery?