Excellent trip, the bus was on time for both departure and arrival. Very good customer service; they helped us contact the driver to find an item we lost on the bus, and they brought it back to our hotel.
Great journey & bus arrived early!
Arrived at Da Lat station & a man approached me, ticked off my name & told me to wait
He then came back later & took me to the bus - great service
Bus was clean & great views coming down the central highlands
Bus driver was really nice. Offered to stop 3 times for the toilet which was good - previously have been on busses that haven’t stopped for 3+ hours on long trips even when you have asked them to which is really bad. Bus was on time, even left early when everyone was on and dropped us off right on time as well. Very clean and good service.
I left my water bottle on the bus and the driver came and gave it back to me the next morning, really very nice of him, was a smooth drive as well and a really nice cafe stop
I think they should contact each customer to find where they are at, or include the person in charge’s phone number when sending ticket information via email. It took me a while to find the bus, I couldn’t find it anywhere in listed departure location. I had to call the number on the fan page, the person on the phone then sent me the driver’s phone number. I called the driver to find out where the bus is located. It was hectic and luckily I am Vietnamese, I could talk to them in Vietnamese. Otherwise, foreign customers might have missed the bus. I highly recommend the operator to consider this point and improve. However, the rest of the experience was pleasant and recommended 👍 The staffs were very nice and helpful!
Everything was well organized. The driver was friendly and spoke a little English. The bus was there and departed on time. The road was very bumpy due to roadwork – yet we still arrived on time and were dropped off right by the hotel
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