It was a good experience, the temperature was a bit too low in the mini van. I had to wear a jacket.
I do think you should also be able to pay in cash, because my creditcard was not coming through at first. A different browser did the trick but otherwise I could not have booked a ticket. That's weird.
The driver should be able to understand and speak basic English related to his job. My driver couldn't.
The pick up took long, as the driver came quite late (+ 30 minutes) and phoning the service desk didn’t work, only WhatsApp helped. As we were with a one year old, this waiting time and insecurity about whether we were going to be picked up was not good. After the pick up, though, everything was fine, the driver was nice and a good driver and he also apologized for being late, so no big problem all in all.
Traveling by minibus is not comfortable. The seat backs are not adjustable, and legroom is very limited. Always avoid seats 7A and 7C, as they are positioned on top of the wheel arches, preventing your feet from getting under the seat!
A travel that lasted 45mn more than announced. A delay partly explained by more reserved seats than maximum available in the minibus leading to one of us travelling without his own seat and, apparently, one or two other passengers unable to get in.
