I had an e-ticket so didn’t need to pick up the ticket.
Took a taxi from the city $50.000 Kip.
You need to show passport and e-ticket, your bags go through x-ray (like the airport)
Ticket indicates your seat in the train.
Train is super modern. You can buy snacks on board.
Overall great experience
The service itself was fine, but confirming and receiving the tickets was a nightmare. Someone came to drop our train tickets the day before, only to be called an hour later to say they are the wrong ones and we had to wait where we were until the others could be dropped off. A massive inconvenience and not ideal to be texted/called all the time. Pick up time was not clear and we arrived at the train station far too early. Massively over priced as well, and 12go is not accurate in that you HAVE to book train tickets 3 days in advance. Book with your hostel-cheaper and more convenient.
For my first question, I got support very quickly but unfortunately, for my next one I never got a reply. Ticket Drop-Off at Hotel was very nice, we didn’t know this was coming and couldn’t gather that information from the voucher but worked well.
It wasn’t clear that certain products, like deodorant and sunscreen bottles, were not allowed. These were taken away during check-in, and the staff handled the situation in a rather unfriendly manner.