JH
Julia HI booked a ferry from Sanur to Gili Air. The journey time was advertised as 2 hours and 15 minutes. However, immediately after departure, we were informed that the ferry would first stop at Nusa Penida and then Gili Trawangan before continuing to Gili Air. As a result, the actual travel time was around 3 hours and 30 minutes.
Based on my experience, there is no realistic way for the advertised travel time of 2 hours and 15 minutes to be achieved on this route. I found this misleading, as the actual itinerary was clearly known in advance.
In addition, there were significantly more passengers on board than available seats. We also experienced issues when buying drinks, as incorrect change was given multiple times, always in the company’s favor. This left a very negative impression.
Overall, the experience was disappointing. Due to the misleading travel time information, the overcrowding, and the problems on board, I would not use this ferry company again and cannot recommend it.
ซานูร์ ไป กิลีแอร์, เรือเฟอร์รี่ ปกติ, Starfish Fast Boat, 11 มิ.ย. 2026
SB
Shannon BBooked with starfish but travelled with tanis fast cruise, left 15 minutes late and travel time was an hour longer. We had specifically paid a little more to be on the faster boat/fewer stops.
ซานูร์ ไป กิลีแอร์, เรือเฟอร์รี่ ปกติ, Starfish Fast Boat, 11 มิ.ย. 2026
J
Julie Seats too near together
ซานูร์ ไป กิลีแอร์, เรือเฟอร์รี่ สปีดโบ๊ท, The Tanis Fast Cruise, 3 มิ.ย. 2026
MH
Martin HCheck in good at office, transfer to lounge good, walk from lounge to boat through central building good.
ซานูร์ ไป กิลีแอร์, เรือเฟอร์รี่ สปีดโบ๊ท, The Tanis Fast Cruise, 3 มิ.ย. 2026
HC
Hendrika CThe ac was not working so it was very hot
ซานูร์ ไป กิลีแอร์, เรือเฟอร์รี่ ปกติ, Starfish Fast Boat, 7 พ.ค. 2026
MH
Michelle HAC was broken. Inside smelled like gasoline and cigarettes. They were working on the boat while we were using it so it stopped several times.
ซานูร์ ไป กิลีแอร์, เรือเฟอร์รี่ ไฮสปีด เฟอร์รี่, WaterJet (WaterJet), 27 เม.ย. 2026
RG
Rémy GPoor aircon, cracks on the fiber of the ship taht mooved when itting bigger waves. Not very safe on BIG waves.
ซานูร์ ไป กิลีแอร์, เรือเฟอร์รี่ ปกติ, Starfish Fast Boat, 26 เม.ย. 2026
CS
Carmen SThe boat left on time but AC was broken and trip took almost 2 hours longer than scheduled. Also water was coming in through the sides of the window as it was choppy.
ซานูร์ ไป กิลีแอร์, เรือเฟอร์รี่ ปกติ, Starfish Fast Boat, 26 เม.ย. 2026
K
Kerryn The boat was very very crowded. The air conditioner wasn't working and the window was broken so it was extremely hot and uncomfortable
ซานูร์ ไป กิลีแอร์, เรือเฟอร์รี่ ปกติ, Starfish Fast Boat, 24 เม.ย. 2026
JF
Jennifer FWhen i booked the tickets it stated leaving Sanur Port at 13:00 arriving Gili Air 15:15. A direct fast boat. That was not what happened. We arrived at Gili Air at 16:30. If we had known it was going to be a 3.5hr trip we would've been more prepared with beverages and food.
ซานูร์ ไป กิลีแอร์, เรือเฟอร์รี่ ปกติ, Starfish Fast Boat, 20 เม.ย. 2026
