Service was seamless, very happy. Very well organised at the pier with friendly staff and colour coded stickers for us and our bags. Collected on the pier in Phangan and brought straight to our accommodation.
The trip itself was nice with good outdoor areas. Maybe not a mistake of the company but a huuuuge crowd of hundreds of people at the harbour, waiting 30 min with a ready ticket to „check in“ (why this?) to hear i am wrong jettie (Katamaran) even 5 min before departure. running to other pier and got all. but crazy mass of people that made me escaping from Koh Tao to Phangan, where it was much better and more relaxed. Think twice about it, if you really need to go to Koh Tao.
also at this company i first has „to check in“ although i had my ticket already.