Driver was late, late to the airport. Had to contact to make sure he was coming. He spent a lot of the time on his phone texting so didn’t feel the safest
No information about drivers name or plate in advance. We needed to text the driver where he is and if he is coming. Seemed to be a little bit anoyed and distracted, looking on the phone very often.
This was our third time using transportation services with Mango Travel (booked via 12Go). Again, great service provided from booking through drop-off. Luu (office manager) is expeditious in confirming booking and providing driver information. Driver was was on time and helped with our luggage. We arrived safely at our hotel in Da Nang (from Hoi An). Driver kept his vehicle in good condition and very clean. Would definitely recommend this company to anyone.
Driver was ready before departure time. He had my number to call me and find us.
He even helped us to buy tickets for the golden bridge where we were headed, and lent us an umbrella.
He also made sure we got in touch with the driver on the way back