I had Giant Ibis experience in Ho Chi Min to Phnom Phen and it was great so i was expecting the same here. Nope. The bus supposedly will go at 730am. They drove at 810am. Just 5 minutes of driving and they had to stop again for 15 mins. There were 5 more stops along the way. It wasnt as easy too as helping our stuffs unlike in HCM to PP Giant Ibis. We had to carry our stuff as well (im not sure if its different because its Bangkok immigration). We arrived almkst 5pm already in Bangkok instead of the earlier schedule.
Decided to get off earlier in Bangkok as the bus just stood at the site of the road for about half an hour without telling us any reason. Took the metro for the rest of the way to the hotel instead of sitting in the bus waiting any longer. Was way faster that way…
The trip with Giant Ibis was perfect. The bus was really clean and the seat was also comfortable. They also provided some snacks and lunch box. The bus had no toilet but it was fine because they stopped 3 times at the gas station. So, all passengers could go to the toilet or relax.
I booked this for the Siem Reap - Bangkok routine and had an excellent experience. Fantastic service, would 100% recommend. We had a particularly difficult passenger on our bus, who was very aggressive and threatening with the staff. She threatened to "ruin the company" if they didn't violate border policies and carry all her belongings for her. If you see this woman's reviews, please note that the staff were absolutely amazing and the service was completely faultless. They were very polite and accommodating to everyone on board.
The staff showed nothing but patience throughout and did their best to keep everyone on board happy - even in the face of extreme demands and frankly ridiculous behaviour of another passenger who did not understand or appreciate or respect the rules of the Cambodia/Thailand land border, despite careful explanations of policy from the staff.
The staff were amazing, so friendly and helpful. They constantly checked on other passengers to ensure everyone was okay. We were well-informed throughout the journey, and everything ran seamlessly. The food on board was simple but tasty, and we actually arrived earlier than expected. The staff offered to drop me off closer to the airport rather than go all the way to Khao San. This was so helpful and a nice little touch.
I would definitely use this service again, and having used them, other bus companies simply cannot compare!
This was the perfect company to travel to Bangkok from Siem Reap with! Every step of the journey was explained clearly by our host Alex which made it a very easy and seamless process to cross the border. Food was included, as was wifi and a toilet on board. I would recommend!
With the help of Party and team everything was smooth, every step was explained very well. The journey was pleasant. We was provided with water, a breakfast pastry, lunch from a few options (Pad Thai was tasty) and unlimited coffee. There was a toilet onboard and wifi.
