The first van arrived 30 minutes in advance. The driver was driving very aggressively and drop us after 1 hour or so in a mini mart in the middle of nowhere without telling us any information. The lady at the mini mart told us to wait. 15 minutes later a bus pick us up. The second driver is as aggressive as the first. We arrived fast but we didn’t feel safe.
We had to change 2 times vehicle which was not advertised as such. We were also asked to be 30min before advertised time at the bus pickup. The ride on the 3th vehicle was in an old smelly car with the airco not working and fans blowing in the face. The driver was also very unpleasant.
In total we had to switch cars 2 times. For the first 30 minutes, we drove with a car in very bad state without seatbelts. The next car was nice, but for the last 1.3 hours we had to switch to a small car, even though we booked a limousine. It was very tight with 4 persons in it and not what we booked.
Picked up by car, drove 30 minutes to bus, drove 2 hours on bus, brought by car for 1 hr to Hanoi airport, very misleading, says shuttle bus in description is used at end of trip. Very uncomfortable overall experience.
Got me there on time but really disorganised and no communication. I booked for 11am pick up which was then changed to 10:15am with 30mins notice and was transferred across 3 different vehicles.
Transfer from Tam Coc to Hanoi airport. Final result was good since we reached the airport alive and on time. Communication via WhatsApp was OK. Nevertheless, there was no mention that we would have to change 3 separate vehicles (mini vans and cars).
Second, the drivers in Hanoi (in the last change) were at a loss with how to distribute passengers to cars and even dropped our bags down.
Third, our final driver was driving recklessly, too fast and without respecting any rules (even for Hanoi standards!). He would not respond after us using Translate to explain and had to message central office.