Es hat alles reibungslos geklappt. Der Bus kam pünktlich und wir sind sogar eine Stunde früher als geplant angekommen. Es gab eine kurze Pause um auf Toilette zu gehen. Der Busfahrer hat sogar vor dem fahren durchgezählt, dass niemand vergessen wird.
Empfehlenswert!
I did not expect the bus to be on time as stated on the site this bus was 2.5 hrs late which is just way too long. While the seats were comfortable the bus was not very clean and I saw a cockroach by where I was resting my head on the window.
The bus left 20 minutes late. Shortly after the air conditioning stopped working. It seemed that the air con would die when the bus was running. The bus then stopped on the side of the highway and alternative buses were organised for the passengers. The driver was stressed but he remained helpful. Several hours of waiting followed and I arrived at my destination almost 5 hours later than I should have.
The service was delayed and the staff at the bus station was both unhelpful and quite rude. I had to ask several times when the bus was coming and he dismissed me several times telling me to sit down and almost laughing in my face. He then gave me information after it was already late saying it would be very late. It was unhelpful and the communication remained poor. The bus broke down for 2 hours, 1 hour outside of Kuala Lumper. Again, we had no information about what was happening, for the first hour and 45 minutes, and just told to leave the bus. A replacement bus did come and we finally arrived in Penang at 8.40 am, instead of 5.10 am. It was a significant delay and caused problems for our first day in Penang.
I booked on Chinese new year weekend knowing there'd be loads of traffic delays. KL to Penang took 10 hours and advertised at 9. I brought a good book and was happy out. I noticed other reviews AFTER I booked that made me a bit nervous but we weren't crossing over any border and we left on time. However at the second pick up point, 3 women were left to hopefully get the next bus because there seemed to be an overbooking. That took almost an hour to sort. So if you're booking, get on at the starting point. And also the seats aren't actually numbered so I could sit anywhere but that caused an issue for a couple who got on last and didn't have seats together.
Bus was super comfy, air-conditioned and stopped for breaks
