Beds were comfy and a blanket was provided. Also had a toilet in use which was great.
Arrived 10mins before departure time but bus didn’t leave til at least 30mins after.
Unclear about where you were supposed to go or be when you first arrived at the meeting point and drivers were not very friendly. Was unsure we were even on the correct bus until we had been on for 20 mins when they came and asked where you were going.
TV did not work, was told WiFi did not work.
One of the drivers was stood inside the doorway of the bus smoking before we left the station so the whole bus smelled of smoke.
Nearly impossible to sleep due to the erratic movement of the bus, unsure if this was due to the driving or the condition of the roads.
Wir fuhren von Hanoi nach Phong Nha mit dem Bus (Klasse Cabin 22). Der Bus kam eine Stunde später, aber die Managerin in Hanoi hatte alles im Griff. Es hätte etwas geholfen, wenn die Busnummer vorne am Bus gestanden hätte. Kamen trotz verspäteter Losfahrt pünktlich an.
Kabinen waren einigermaßen geräumig. Fahrer war top.
There had been an error at booking office of which type of bus I was getting on, but it was resolved and corrected, albeit a somewhat stressful situation
Not on time with no information when the bus is coming, the driver very impolite, bags were thrown around. When leaving the bus the driver was very angry that we want to get our suitcases from the luggage compartment and even pushed my son to get in there to look for it. No information about the name of the stop so for foregners like us it was very stressful. I found out at the last moment that I am supposed to get off especially that the voucher said arrival at 6am and we aeeived at 4am so I had no way of knowing that it is my stop.
ฮานอย ไป ฟ็องญา, รถบัส รถนอน 41 ที่นั่ง, Grouptour (Công ty du lịch quốc tế Grouptour), 17 ก.ย. 2022
E
Elisa
The bus delayed 4 hours on the way. Communication could be improved
Very well organised despite the chaos around the station. The reps worked hard to ensure the right people were on the right buses. We travelled with a 5 and 8 yr old and although the 8 yr old had her own bed I was too anxious to leave her sleeping alone but we both slept fine in the same pod. (Being 163cm helped)
ฮานอย ไป ฟ็องญา, รถบัส ห้องโดยสารเดี่ยวชั้นล่าง, HK Buslines, 4 มิ.ย. 2026
HP
Holly P
Company had good accommodation and picked us up from our hostel because the pickup point is far from the old quarter. The bus was comfortable but the ride itself was so bumpy. Decent value for the price and was one of the more convient times.
Didnt stop as planned. Drove super fast and jerky, swerving and braking a lot. Left 10 min late and arrived 2 hours early leaving us stranded in a small town with no taxis at 3am. This left us with very little sleep and ruined our next day.
ฮานอย ไป ฟ็องญา, รถบัส ห้องโดยสารเดี่ยวชั้นบน, HK Buslines, 23 พ.ค. 2026
TS
Tony S
Bad to start with due to address errors in Hanoi.
The address number 54. The lady didn’t recognize my ticket. She sent me a few doors down. This happened 3 times. Then advised your company had changed address to 1km down the road. This was also not correct. When the bus was due to depart I got a call saying are you at number 54. I was there 40 minutes early and got this run around .
This got sorted by the company with a free taxi to catchup at the buses next stop 15km away So it ended well. Thankyou