2 stars for having a comfy and spacious enough bed allowing me to sleep and for sticking to the times as on the booking. The rest however I am not happy with.
Staff were smoking constantly, so the bus stank of smoke.
The bus stopped constantly with no communication at all to pick up packages etc which was completely fine. What wasn't okay was the fact our suitcases were constantly being rearranged and taken from storage and put on the street unattended so they could load whatever they were picking up. Made for a nervous few minutes waiting for the suitcases to be loaded back on.
Our suitcases ended up filthy and wet, stinking of a fishy smell. There are now black marks all over my grey suitcase.
Picking people up and letting them sit all in the aisles too was annoying, as I am tall and would have liked to be able to walk up and down the aisle to stretch my legs out. 10.5 hours in somewhat awkward positions wasn't fun.
Overall I would not book again. It was cheap yes, but the worrying about suitcases and then having them end up filthy, barely working wifi, bus stinking of smoke, no communication at all from any workers about stops (for toilet, food etc), and people in the aisles put me off. I know it isn't supposed to be a 5 star experience, but there are definitely ways to make it better for travellers.
This bus was very comfortable. Roomy and air conditioned. The staff greeted us at the cafe and pointed us to the correct bus when it was time. They also gave us a bottle of water and there was a toilet break during the trip. Very efficient team.
They assigned me the worst seat on the limousine van. It was very uncomfortable and I eventually choose to sit on the floor as it was more comfortable than the seat I was assigned. Will never travel by limousine van again because of the experience.
Booked 5 hours prior to departure time. Never received notification of bus being overbooked and having my ticket cancelled, found out when I went to board and my name wasn’t on the list. Had to pay the driver cash to secure a seat someone else didn’t show up for.