bus was reasonably clean and comfortable, and they dropped us at our hostel instead of the bus station in Mui Ne. seat had a headrest cushion as well so that helped a lot.
really friendly staff, helped us find our way through the bus station. bus was really clean, no curtains but was fine for a 4hr journey. the driver was so lovely, offered to drop everyone at their hotel. great experience
Our best bus experience in Vietnam. Such an easy journey from start to finish and even got dropped near our hotel! The driver was lovely and found us in the bus station and we left early!
Excellent driver. Smooth and quick. Really took care of the passengers and even made a stop for toilets at the very best place to enjoy a splendid landscape. The best we have encountered within 3 weeks.
The bus was an hour late and it wasn’t at all the bus that was showed in the pictures on the site. There was mold and no curtains. During the trip something kept dripping on me from the ceiling of the bus.
The trip itself was fine. The STRESS about confirmation of my sleeper bus was terrible. Could the communication of 12go and the bus company be worse? I don't think so. 12go tells you you will get a confirmation email which never comes. You hire a grab to the bus stop not even knowing if you will be allowed on the bus, having booked a stay at the busses destination. You reach out to 12go and they know nothing. You mentally start planning alternative transportation plans. You conactvyou destination accommodation to let them know you may be arriving a day later. You arrive at the bus station early to hopefully board the bus. You are surprised to find the the bus crew is actually expecting you. Then you find out later that the bus company reached out by WhatsApp about your bus ride, but you never expected that because 12go never suggested to look for a WhatsApp message from the bus company!
How does 12go stay in business? Strong marketing but ZERO customer service.
12go should change their name to 12STRESS