M
Morgane This was absolutely unacceptable! We had already paid for our tickets online through 12GO, approximately IDR 275,000 per person, but when we arrived to board the boat, we were suddenly told that we had to pay an additional IDR 450,000 per person in cash, otherwise we would not be allowed to board. This unexpected extra charge was completely outrageous, and we didn’t even have enough cash on us. We had to rush to find an ATM to withdraw money and almost missed the boat because of this situation. This caused us a great deal of stress and was completely unprofessional. If additional fees were required, they should have been clearly stated at the time of booking, not demanded at the last minute under the threat of being left behind. I am extremely disappointed with this experience and with the lack of transparency. I would not recommend this service unless this issue is properly addressed.
Гили Эйр — Бали, Микроавтобус Taxi + Ferry, Bali Magir Trans, 29 окт. 2026 г.
C
Claudio The vehicle was dirty, and there was very little information provided about the pickup point after the boat.
Гили Эйр — Бали, Микроавтобус Taxi + Ferry, Bali Magir Trans, 27 окт. 2026 г.
AH
Anna HBoat was fine, but the transfer was two hours late, and we messaged the company prior but they didn’t say anything about the driver being late, so we had to wander around the whole parking lot while people asked us if we needed rides nonstop. We didn’t know our driver wasn’t there until we messaged the company, only to find out then that they weren’t there. After asking we were told the driver would be 30 minutes late, then showed up 2 hours late. Overall we were 4 hours late to our destination than what was written on our ticket.
Гили Эйр — Бали, Микроавтобус Taxi + Ferry, Bali Magir Trans, 23 сент. 2026 г.
RP
Rebecca PI'm sorry to tell that I had a very bad experience. They change my reservation for the 9 am ferry to 11 am, telling that was because of the "bad weather" (the weather was sunny, without a cloud and with calm sea). The 11 am ferry was 1hr and half late. My day was completely ruined: I had a reservation for the Kecak dance at Uluwatu at 18, but I didn't arrive on time.
Гили Эйр — Бали, Микроавтобус Taxi + Ferry, Bali Magir Trans, 19 сент. 2026 г.
PT
Pascal TGili to Uluwatu. There was no information where the ferry goes to (sanur or padanbai?) and no information if and how the bus transfer to Ulu works.
The ferry was tiny as well as the seats. Furthermore I was forced to change seat because of the boat‘s balance (I am 80 kg). The air condition was blowing very cold.
Гили Эйр — Бали, Микроавтобус Taxi + Ferry, Bali Magir Trans, 15 сент. 2026 г.
DG
Daniel GThe ferry was ok but the shuttle arrived 2 hours late. And we got 3 hours late to Uluwatu. I regret buying here
Гили Эйр — Бали, Микроавтобус Taxi + Ferry, Bali Magir Trans, 2 авг. 2026 г.
AP
Anisha PPoor communication. Our ferry time changed from 8 and to 11 am. Very slow co ordination
Гили Эйр — Бали, Микроавтобус Taxi + Ferry, Bali Magir Trans, 29 июл. 2026 г.
VQ
Vinh QThe indications are not precise. The bus was too small, the luggage is placed at the foot of the people, there is not much space for my legs, whether in the bus or the boat
Гили Эйр — Бали, Микроавтобус Taxi + Ferry, Bali Magir Trans, 29 июн. 2026 г.
LP
Linda PUsing this connection was a bit stressful. Couldn’t find checkin counter at Gili Air. Contacted Bali Paradiso 2 days before via Whats App - was told then boat had delayed departure time. Also was told to be careful of “naughty” scam drivers at Padang Bai. (They said I needed internet connection at port so driver could contact me) I said make sure driver has my name & booking ref#.
Гили Эйр — Бали, Микроавтобус Van + Speedboat, Bali Paradiso, 19 июн. 2026 г.
SE
Stefan EEverything went well. Perfect Communication per WhatsApp!
Гили Эйр — Бали, Микроавтобус Van + Speedboat, Bali Paradiso, 1 июн. 2026 г.