JM
Justin MDidn't expect to change vehicles 2 times as this was not stated on the ticket. First driver was a bit late and it was just a car not a bus, he did call upon his arrival to pick us up. 2nd vehicle was a larger can which was more aligned to what was advertised, massage chairs, charging ports and recliners. The last vehicle was a much older van. Can be a little confusing as a foreigner not knowing if you're getting in the right vehicle but the drivers did have a piece of paper with our names. Arrival time was later than stated on ticket due to the multiple stops and breaks taken between vehicle changes.
Customer service was fast to respond when I was wanting clarification on pickup times.
Ханой — Там кок, Автобус Стандарт, Cat Ba Go Easy Limousine, 23 окт. 2026 г.
FF
Fadi FIt is not a limosine if the wwholebus isle is filled with laugage
Ханой — Там кок, Автобус Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 22 окт. 2026 г.
O
Orlagh Terrible experience. Driver could not find us and when he did it was a car which we weren't expecting and he tried to cram 4 of us in 3 seats. Felt unsafe and didn't know what was happening. Got into the van after 30mins and that was fine
Ханой — Там кок, Автобус Limousine, Cat Ba Discovery, 21 окт. 2026 г.
SS
Stjepan SDriver was driving like crazy, you could feel every hole, every bump, few times we even were seconds from crash. Also organization wise it was terrible because they are not driving to the exact location of drop off, we had to switch vehicle while we were in Hanoi without even telling us anythingy. Additionally we were going around Ninh Binh/Hanoi picking up some people and packages, hence it took us eternity to get out of city. I would not recommend them to anyone only if they were only option.
Ханой — Там кок, Автобус Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 17 окт. 2026 г.
KS
Kirk SVery clean. New bus.
Ханой — Там кок, Автобус Limousine 10, Daiichi Travel, 16 окт. 2026 г.
JW
John WThe leg of the journey from Hanoi to Hoa Lu was fine. The attitude of the young driver that took us from Hoa Lu to Trang An was terrible, he was a bad driver and was unhelpful. I am 65 years old and I had to load and unload our luggage myself while he stood there in a sullen mood. His behaviour is in contrast to what we have experienced with 12go in the past.
Ханой — Там кок, Автобус Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 15 окт. 2026 г.
FY
Flo YPickup was late and the driver did not drop me off at my hotel, claiming that cars could not go down the road where the hotel was located. That claim turned out to be false.
Ханой — Там кок, Автобус Limousine, Cat Ba Discovery, 11 окт. 2026 г.
MS
Mackenzie Sa little unorganized at first with the bus coming early and having to rush to meet it but it all turned out fine and i got to my destination!
Ханой — Там кок, Автобус Limousine, Cat Ba Discovery, 11 окт. 2026 г.
AV
Anthony VAwesome company.. very quick to respond, great customer service. Very friendly. Limousine was very clean and comfortable.
Ханой — Там кок, Автобус Limousine, Cat Ba Discovery, 9 окт. 2026 г.
MR
Marie RWe booked the vip limousine and had to sit the 2 hour drive in the front with the driver. This was not what we booked and we had not much room.
Ханой — Там кок, Автобус Limousine, Cat Ba Discovery, 5 окт. 2026 г.
