The customer service was great. They picked us up at our step door. The bus was a bit old and dirty, but everything worked well (A/C, seats, curtains, etc. The driver was nice and helpful but his driving was terrible, speaking on the phone with no hands-free, speeding, overtaking in curves...etc. we arrived well, fortunately, and he took us to our hostel.
Le conducteur est venu nous chercher à l’heure devant notre airbnb, et il nous a déposé devant la location de moto à l’heure prévu. Van propre et plutôt confortable
バン VIP、Truly Hagiang (Du lich Á châu)、2023/09/10
SH
Steven H
不満はない。ドライバーは時間通りでとても親切だった。
このレビューは自動翻訳されました
No complaints. Drivers were on time and very helpful.
バン VIP、Truly Hagiang (Du lich Á châu)、2023/05/19
ST
Stefan T
ピックアップポイントの住所とグーグルマップの座標が違う。(ドライバーは7 Cua Dong通りまで来た)。運転中に車が故障した。少なくとも他の車はすぐに到着し、私たちは1.5時間の遅延を経験した。大きな荷物(10kg以上)がある場合、座席を追加で購入するよう説明文に書いてあるが、誤解を招く。私たちは座席を追加されなかったが、追加のチケットを支払った。ドライバーはHa An hotel 168 Tran Hung Daoの終点/降車地の住所を何も知らなかった。せめてそこまで送ってほしい。
このレビューは自動翻訳されました
Pick up point adress and google maps coordinates aren't the same. (Driver came to 7 Cua Dong street). Car broke down during the drive. At least another car arrived quickly and we onlay had 1.5 hours delay. To buy an extra seat with big baggage (>10kg) is misleading to write in the description. We didn't got an extra seat but payed an additional ticket. Driver didnt know anything about end/ drop off adress of Ha An hotel 168 Tran Hung Dao. At least driving us there
Very good experience. I booked my trip for a wrong date and the company changed it right away after I contacted them Via Whatsapp, for free. The driver was at time at the pick up station. From Hanoi do Ha Giang we were 1 hour late. The driver was not rude, normal, zero English. He drove me as last one in the bus alone to my destination hostel, which was a big plus!
Got picked up on time to be taken to another stop in Hanoi where we got on the bus and waited for a while for another taxi of people to get dropped off. We didn’t know the bus wasn’t picking us up directly. It was also a sleeper bus not as described but we weren’t bothered. The bus was pretty empty, stopped a couple of times to pick people up and had 2/3 rest stops. Can’t complain, it was inline with expectations and a pretty decent journey.
バン VIP、Truly Hagiang (Du lich Á châu)、2022/11/11
NO
Narjiss O
午前11時にハノイを出発する予定だったが、11時に車が来てバスターミナルまで連れて行かれ、そこから寝台バスに乗った(私たちは "vip van "を予約した)。スタッフの案内もなく、バスの中で2時間も待たされた。 ハノイをいつ出発するのかもわからない。
最終的に目的地に到着したのはよかったが、2時間遅れで、しかも会社からの連絡が非常に悪かった。
このレビューは自動翻訳されました
We were supposed to leave Hanoï at 11am, but a car came at 11am to take us to the bus terminal and then to a sleeper bus (we booked a "vip van"). We had to wait for 2 hours in the bus with no information from the staff. We had no idea when we were going to leave Hanoï.
The good thing is that we arrived at our destination at the end but 2 hours late and with very bad communication from the company.