The VIP bus never showed up, without any information from the company. 1,5 hours later we instead got instructed to go on another bus (a sleeper bus of lower standard). Arriving in Hanoi 3 hours later than planned. After contacting 12go we got a minor refund, but it didn’t even cover the price difference between VIP and sleeper bus. Better than nothing though.
ハジャンからハノイへ, バン VIP, Truly Hagiang (Du lich Á châu), 2023/03/28
Overall everything was OK, we were late 1 and half hours. The first hour we were just stopping by random places, to take gasoline, or for unknown reason.
They didn't have me on their list, basically forgot that they should pick me up 😃 Thankfully, another couple was waiting for the bus at the same stop and the driver came to pick them up. Otherwise, I think they would just forget about me. The driver didn't understand a word in English and at the beginning he was showing to me by gestures to stay because I wasn't on his list.
At the end, I got into the bus and there was one more person sitting next to the driver as they over counted their passengers 😅
Their whatsapp support is good, though. Maybe it's better to contact them and confirm the booking.
ハジャンからハノイへ, バン VIP, Truly Hagiang (Du lich Á châu), 2022/11/17
LS
Letícia S
I highly recommend them. A responsible company with comfortable cars and quality service; what pleased me most was the extremely kind and helpful staff. They are the friendliest people I met in Vietnam.
The journey was divided into two sections with a dinner break, which was quite good. The first section was great. The driver was excellent and safe. In the second section, I was transported alone in an electric car, which was also fine.
But the driver was not well familar with the new electric vehicle. We could have made it on one charge. But unfortunately, the driver sped past the speed limit, so we had to stop twice.
And he wasn't very familiar with the car's recuperation, so you were constantly accelerating and braking in the car with constant head bobbing, which was quite annoying. Rate based only by the second ride
Best limo bus I have been on in Vietnam. It was new, clean and very comfortable. The communication and service from the operator was excellent. The only negative is that it was an early morning trip and when we stopped, there was no coffee available.
ハジャンからハノイへ, バン 旅行者, Dong Bac Travel, 2025/11/20
SG
Sebastian G
Picked up from Hostel in a large minibus. Only 3 people on the journey. Stopped at really nice road stops. Ordered a taxi to our final destination from the travel office.