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One day before departure they told us that we will drive one hour later and the bus was changed to Sao Viet, but that bus was very nice and we left on time, we made one longer stop where it was possible to buy some food that was good as well

Bus has arrived in time. Communication and check-in without any issues. Everything went well. Service adequate for price.

Bus was very nice - good blankets and very clean. The driver drove a little wild but, overall, we arrived safely.

We were on time, but the bus was very old. The operator wrote me via whatsapp to confirm my booking and to send me location of pick up, that was great, I rwlly appreciated it. We departed little late, but just 20minutes, so nothing serious. The bus was really old and little dirty and the monitor wasn’t working.

I bought my ticket for 12:30 pm, then somebody contacted me to ask to arrive to the station at 12:50 saying that the reason for that was because the bus needed to pick other passenger at other point, which was not true. Even though I arrived at 12:20 at they gave me the ticket for 1:30 pm, they just decided to change my ticket for no reason, this was terrible!

We were late by 2 hours . The bus stopped at multiple locations before starting to head to Hanoi ! Not exactly sure why but it seemed they were picked a lot of local goods from shops etc so an hour got wasted . Hence it looks like. 6 hour journey but for us it was an 8 hour journey which was quite hectic

Due to issues with taxis, I was late arriving to the bus station and missed my bus. Full moon bus arranged for me to be booked onto the next available bus and helped sort the issues with the taxis. I can’t recommend them enough!

Got us to our destination, but the driver can be a bit reckless. Clean/comfortable shuttle van. Able to pick up/drop off from hotel. Plus point, they make two stops along the way for restroom, so that was good. Something to also take note of, they told us 2:30pm pick up, but driver came at 1:45pm and was rushing us whilst we were waiting for our food at the hotel. Made it seem like it was our fault for not being timely.

Wir wurden über eine Verspätung von 15 Minuten frühzeitig per E-Mail informiert. Im Bus entschied der Busfahrer wo wir sitzen sollen und wies uns an zu dritt in der letzten Reihe zu sitzen, obwohl noch ein weiterer Sitz frei war. Auf die Frage warum wir uns nicht aufteilen können, damit mehr Platz sei, bekamen wir die Antwort, dass wir diesen Platz nicht gebucht haben (konnten wir während der Buchung allerdings nicht auswählen) und die Fahrgesellschaft dies per Kamera im Bus überprüfen würde.

Everything perfect. Only the driver… he shold be less rude.