Carriage had AC and which worked perfectly. But there was noise all night, extremely poor tracks and old carriages led to the fact that is was impossible to sleep
We could't find anywhere on 12go asia or on the voucher how to get our tickets, making it really difficult to get in the train. We Also had to change room several times because the crew could not find our reservation.
We slept in a nighttrain from the Company Lama Express. We got some snacks and drinks in the cabin and the beds where clean. A sleeping train is sometimes loud, but that is normal. We arrived in time. The toilets were clean. The AC was as always in Asia very cold. You have to book to the main Railwaystation in Hanoi because there are 3.
The Cabin was comfortable, bathrooms tidy (except for the missing toiletpaper), mattresses a little too hard, but up until the end we Were quite happy with the trip. But 15 Minutes before arriving there was extremely loud music (Hanoi hymn) that didn‘t stop until we arrived. It was unbearable really.
Our trip back from Sapa to Hanoi with Laman was wonderful. Our guide, Tuan, from Terminus Restaurant was hospitable and friendly. The cabin and beds were clean, and comfortable. Spacious to accommodate 5 luggages and 4 backpacks. Our cabin came with complimentary drinks and snacks. Overall, the difference between Laman and the other cabin companies would be the personal guide directly to your cabin and the private check in location.