The travel was incredible! Fast train and the online ticket works well. Sadly I paid more then double via 12go then if I have bought at the train agency. But thats ok. Worth it
列車 #C85 First Class Reserved Seat、Laos Railway by RG Adventure (RG Adventure )、2024/01/02
I had to get my transportation to the railway station, which is 30m away from Luang Prabang. I'm not sure if you need to email 12go.asia in advance with pick up information. Well, the place where I was staying had a shuttle to the railway station, for cheap price, so I took it.
Besides that detail, everything worked good, you get the e-ticket with QR code that you will need on the beginning of your trip and end of it, the train is new and it's on time and goes fast and stable.
列車 #C85 セカンドクラスシート、Laos Railway by RG Adventure (RG Adventure )、2023/10/12
MA
Miguel A
駅は新しく、QRコードでアクセスでき、すべてが整理整頓され、清潔で、正確な時間厳守、快適さ。
このレビューは自動翻訳されました
La estación de tren está nueva se puede acceder con el código QR, todo muy ordenado y limpio, puntualidad exacta, comodidad
列車 #C85 セカンドクラスシート、Laos Railway by RG Adventure (RG Adventure )、2023/09/29
Overall, the booking with 12go Asia did work fine for us. It was convinient to book over the app instead of having to go to the Luang Prabang train station. The pick up and the train ride went very easy, and I think it is much more comfortable than a bumpy ride in a minibus.
The description on the voucher however caused a little bit of confusion, as we were not sure about the pickup time and how to get the real train ticket. We finally called the operator, (over my skype account) Nualang, and from there on it was very easy. The operator brought us our ticket to the hotel, and confirmed the pick up time.
The procedure is such, that the person who brings the ticket, makes a picture of the recipient, to ensure all is delivered and confirmed. The staff of the operator was helpful, friendly and spoke decent english.
Good communication from 12go company re confirmation. The ticket was delivered to my hotel (by Nualang (hadn't needed to print the voucher out which meant a waste of people's time getting hotel to do it). Minibus pickup was exactly on time. However, it was 90 mins earlier than necessary to catch the train - Luang Prabang train station is sterile and barren. Huge building but nothing inside but hard seats- can't even get water let alone snacks. The Chinese train is OK.
Shame the only ticket bookable was after dark so no scenery to see. And there's a trick in the process where you end up with an 'insurance' price added - I didn't see an option way to 'unchoose' that in the process.
There was a price printed on the ticket that is way less than I paid.
I found out I paid more than double for my transport (train) from Luang Prabang to Vientiane, booking it by 12go asia. I was used from this agency that the prices were very reasonable, but apparently not for this specific route. For the high price I could've expected a private car, but instead it was a fully booked minivan with a grumpy driver that had to stop at many places. I suggest you book the train via your hostel or hotel, that should be much cheaper and faster.
列車 Second Class Reserved Seats、Naluang (Naluang)、2022/12/28
The taxi never turned up to our hostel to pick us up. We had to repay for another form of transport to the train station and then had to pay for another ticket for the train. We are yet to be refunded!
The service itself was fine, but confirming and receiving the tickets was a nightmare. Someone came to drop our train tickets the day before, only to be called an hour later to say they are the wrong ones and we had to wait where we were until the others could be dropped off. A massive inconvenience and not ideal to be texted/called all the time. Pick up time was not clear and we arrived at the train station far too early. Massively over priced as well, and 12go is not accurate in that you HAVE to book train tickets 3 days in advance. Book with your hostel-cheaper and more convenient.