Our reserved seats were occupied and the people didnt want to leave after we showed them our reservation. We even had cockroaches in our cabin joining our trip.
列車 #SE1 一等寝台、Vietnam Railways (Đường sắt Việt Nam)、2023/06/04
EG
Elaine G
予約時の座席配置がわかりにくかったので、結局一緒に座れなかった。
このレビューは自動翻訳されました
The seat configuration when booking was confusing, so we ended up not sitting together
列車 #SE19 二等車(エアコン)、Vietnam Railways (Đường sắt Việt Nam)、2023/03/31
We wanted to have a cabin for 4 persons, but it wasn't available. We agreed to split 2 persons. However, after having agreed they came with an better plan. So we sat in another train with the 4 of us in one cabin.we even get some refund.
Great service!
列車 #SE19 一等寝台、Vietnam Railways (Đường sắt Việt Nam)、2023/03/26
JS
Justyna S
乗り心地もよく、カートは快適で、ACもついている。時間通りだった。すべて完璧
このレビューは自動翻訳されました
The ride was good, cart is comfortable and has AC. Was on time. Everything perfect
列車 #SE1 二等車(エアコン)、Vietnam Railways (Đường sắt Việt Nam)、2023/03/24
Ask locals or book somewhere else
We had a couple of experiences with 12go asia in our recent Vietnam trip and would not recommend this service.
First, you simply do not see all options available, nor necessarily the best options for your trip. So in any case I would recommend to ask locals, e.g., a dedicated receptionist. They will call someone and you pay much less and will probably be guided until you sit in the bus.
However, using this service, which in principle can bring you from A to B, there are problems. The first sign for ultra disrespectful behaviour towards the customers (apart from responses to online receptions; just have a look around) is the unneccessary insurance which is sold if you do not uncheck a, by default checked, box when you order. The second is the handling of receptions and inquiries.
This leads to the final problem I have with this service, which is our experience with a night bus.
When you book such a bus you will get a confirmation and a PDF with coordinates and a time of arrival. You are supposed to be there 60 minutes before departure. Fine. A taxi can bring you there. However, the point is that the bus, as in our case, will probably just not show up. The taxi driver had already kind of an idea that this will go wrong as he didnt know the place. However, checking the ticket he agreed that this has to be the we are supposed to go.
So you are there in the night, at a "bus stop" (a shady place next to the Highway; cockroaches, rats, busses and trucks honking included for free) and wait for >2 hrs before giving up. All the phone numbers of the bus company dont work. Problems getting taxi or hotel at that time in the night are self-explanatory - luckily we found friendly accomodation in our previous hotel.
After the bus company found it appropriate to just reschedule our trip to the next day (surprise: we couldnt just reschedule and our travel plans were messed up a bit) I contacted 12go. After a couple of mails back and forth with always another person on the 12go side, I found that they neither want to follow my demand of a refund, nor really care. So here it is my opinion about 12go. Have fun with the 30€, you can keep them. And all the Vietnam travelers: Just keep away- there are better options.
列車 #SE1 二等車(エアコン)、Vietnam Railways (Đường sắt Việt Nam)、2023/02/28
This review is for Hue to Danang. Nearly every seat was filled, however a quick and comfortable ride overall. Train departed and arrived on time. Food offered for sale by train staff was delicious, nutritious, and well-priced! Staff was friendly, efficient, and worked non-stop in multiple roles. No complaints whatsoever. The only aspect I found perplexing was that I bought tickets online through 12go for 2 persons on the same itinerary when it showed more than half of seats were available, however we were issued tickets for seats several rows apart. We survived :-). Nevertheless, thank you Vietnam Railways for a wonderful service to the community!
列車 #SE3 二等車(エアコン)、Vietnam Railways (Đường sắt Việt Nam)、2022/12/11
Was missing being in a view seat which round be all those ending in 4. Was requested at booking. All view seats were given locals who slept the journey
列車 #SE1 二等車(エアコン)、Vietnam Railways (Đường sắt Việt Nam)、2022/11/28