The ferry ticket I purchased via 12GO has been cancelled,the booking id is BW5546645. After checking with the ferry operator, I emailed 12GO to apply for a refund. However, 12GO rejected my request on the grounds that the ticket is non‑refundable.
How can a ticket for a cancelled ferry service be non‑refundable?? Please have the relevant department look into and resolve this matter.
フェリー 高速艇, iCom Tours, 2026/10/03
H D
Henry D
Trip was good, but whapsapp contact took very very long for response. Calling the number, no response.
フェリー 高速艇, iCom Tours, 2026/07/30
D E
Dion E
Wouldn’t wait 5 minutes because our flight delay. So we missed it and had to wait 3 hours.
I passed on the flight number but this was not looked at anymore, otherwise they would have known that the flight was delayed.
Fortunately, well helped by an employee, who was able to convert our tickets to a later time for free.
フェリー 高速艇, iCom Tours, 2026/07/20
G S
Georgia S
Because at the return not allow us,go inside, they said that not see our names at list.we go at the office i.com tours and a girl sooried us and last time go to boat, we are unsatisfied