Staff unfortunately unfriendly and don't speak English. I asked if the bus standing outside was mine and was directed to my seat in the waiting room without an answer and told to wait another 5 minutes. Started 30 minutes late and arrived 1 hour late. Bus is getting on in years and parts like cup holders are missing at some seats. Toilet door does not close properly and it stank of toilet the whole trip.
What can I say for the price... You get there despite everything!
The 3 hour bus journey was fine. There was rubbish left from previous person sitting/laying in the chair. The blanket doesn’t look like it’s seen a washing machine for a while but it keeps your feet warm. Some chairs were wet from the roof hatches leaking when it rained.
The bus was not clean. There were ants on the furnishings and the cushions were grubby. The AC also leaked. The toilet did not flush and was very dark and smelly.
Ridiculously late, no staff or customer service at the station, the driver was yelling at us to get on board and take our shoes off QUICKLY as if it was our fault he was late. Also the back of my seat was broken.
バス VIP Sleeper 34、Grouptour (Công ty du lịch quốc tế Grouptour)、2023/12/21
Collected from pick up point but left 20 mins late. Bus was very comfortable and driver was nice. However very annoying repetitive loud music played throughout the trip